Bilingual Manager/Senior Manager, Customer

Overview We are KPMG. A place where opportunities grow. A place where ideas are ignited. A place where you can challenge the status quo and redefine yourself. When you join KPMG, you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this. The Opportunity Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end digital solutions. The KPMG Customer & Digital Advisory Practice has achieved significant growth in the last three years, exponentially more during these tough times and we are expanding our team to meet the needs of our clients. The growth of our Customer & Digital Advisory Practice from 2 to close to 60 people in three short years has been amazing - but we are not done yet. We continue to be selected to tackle opportunities highest on the agenda of our 'C' Suite clients. eCommerce, Loyalty Program Design, User Experience Design as well as Digital, Omnichannel and Growth Strategy engagements are but a few of the things we do. We are looking for experienced consulting leaders who want to be part of making KPMG “the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations”. If you have experience in the areas of: Digital Strategy, Growth Strategy, Experience Design, Service Design, Client Experience Strategy, and/or Customer Journey Mapping, we want to hear from you. What you will do As a Manager or Senior Manager in a Big Four Global Consulting Firm, you will advise large, complex organizations on their CX and Digital strategies. You will understand how to navigate complex organizations, engage executives and credibly deliver value in the eyes of our clients. This role is about leading business development and delivery while enabling a dynamic cohort of consultants. You will lead teams of super smart, motivated and talented individuals, maintain strong client relations and shape the delivery of outstanding work; You will collaborate with global subject matter experts to create innovative solutions to complex business problems; You will develop strong client relationships across all verticals (including business development and delivery); You will play a strategic role in the development and the growth of our practice (go-to-market, recruiting, coaching, administrative); You will learn and develop your professional acumen to the extent that you desire with a leadership team that values team work and a human-centric working environment. What you bring to the role Minimum of 5 years experience in a management consulting firm; Excellent communication skills, both verbal and written; Educational and/or work experience in customer experience, marketing and/or digital transformation; Ability to build and deepen relationships with clients at senior levels; Strategic and creative thinking with a strong understanding of strategy, technology, design and processes through the lens of a digital experience; Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office in the course of their duties. As this role requires occasional or consistent attendance at a KPMG office, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.