1st Line Support Tech

Full-time position
Hybrid working
£20,000 - £24,000 salary plus benefits
We are looking for a 1st line support tech, someone who will provide excellent customer service and integrate with our growing team of 20 brilliant people.
You'll be responding promptly to inbound support calls, logging incidents and accurately recording key information relating to the client, the nature of the incident and the urgency to meet SLA's.
You'll work through the 1st line support tickets ensuring any escalations to other teams are carried out where necessary. The workshop is a key part of the 1st line team where you'll prep new devices for clients or carry out repairs and upgrades.
We are a managed service provider delivering business IT support and services to a wide range of businesses and industries. Day to day, we manage and maintain large complex networks with multiple servers through to single server business and everything in-between.
We have ISO certification for Information Security Management (27001) and Quality Management (9001).
Based just outside Chichester, we offer flexible hybrid working in a peaceful part of the countryside. Parking is onsite, and shops are a couple of minutes away.
You have a keen interest in IT or are already working in a similar role. You will have excellent customer service skills and the ability to communicate confidently and effectively with a wide range of people.
You are able to work from your own initiative whilst supported by the 1st line team. Primarily responsible for 1st line support requests via the helpdesk and the preparation of workshop computers.
You should definitely:
- Have GCSE or equivalent with grades of A-C in English and Maths
- Have previous experience in a customer-facing environment
- Have a high level of computer literacy with excellent keyboard/typing skills
- Be able to accurately and quickly record relevant information, often from non-technical people
- Understand Windows client Operating Systems and Office applications
- Legally be able to work in the UK
Bonus points if:
- You have previous experience in an IT role
- You have a CompTIA Qualification
- You have an NVQ / BTEC Qualification for Information Technology or Customer Service
- You have a full UK driving license Contact Name: Recruitment Genius Ltd
Reference:
TJ/2023/00120658_1650380524
Job ID:
3077384