Network / IT Support Technician

Job Summary Amentum is seeking Network / IT Support Technicians in the West region of the United States to support our Department of Homeland Security (DHS) customer at their regional CONUS and OCONUS facilities. We are pipelining candidates for future roles in the following states: CA, CO, ID, MT, NV, OR, and WA. This is perfect for you if you are interested in exploring new and exciting opportunities that don't require an immediate start! If you are a college student (who will meet minimum requirements upon graduation) or are open to moving to another geographical location at a future date, we'd love to talk to you. Once a position opens up, if you've received a contingent offer and successfully completed the background check and security process, you'll be considered for the next available position! Using your creativity and latitude, you will provide Tier 2 support for integrated hardware and software; local infrastructure deployment services; respond to end user request; and provide VTC and remote support. Your day can vary depending on location, customers served, and surge operations. Depending on where you are (some locations have multiple sites in a certain area), you may be visiting different sites throughout the week or you may sit in one office and answer tickets there. Positive customer interaction and timely ticket resolution are paramount. Flexibility is desired! Responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors Provide support of mobile and wireless devices to include smartphones, tablets and hotspots Assist in testing, applying and maintaining server configurations and related security patches Assist in maintaining and checking the health of systems and backups to include restore testing Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets Update tickets following documentation templates and/or guidelines to ensure quality requirements are met Provide daily, weekly and monthly activity reports describing activities accomplished in a timely manner Provide inventory support and input to the provided inventory system for the customer Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Conduct or provide new equipment deployments and/or requested deployment support Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets Here at Amentum, we believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees who in turn take care of our customers, driving the success of our business. Compensation & Benefits: HIRING SALARY RANGE: $62,000 - $68,000 (Salary to be determined by the education, experience, knowledge, skills, abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum, please visit our careers site: www.amentumcareers.com Minimum Requirements Associate Degree or equivalent experience 1+ years’ of IT-related support experience, preferably in a help-desk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Good technical writing, presentation, and documentation skills Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%) Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Must be comfortable wearing a mask and disclosing and/or providing evidence of vaccination status to others Preferred Qualifications Prior experience of IT support in an Enterprise environment (10,000+ end-users) Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks Ability to apply a comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications