Customer Experience Planning & Engineering Analyst

Company: FedEx Express APAC Job Title: Customer Experience Planning & Engineering Analyst Job Requisition Number: RC477654 Locations: Petaling Jaya, 슬랑오르 주 Malaysia Category: Customer Experience Job Type: Regular Job Posting End Date: 2022-05-06 Performance & Process Excellence ;Business Intelligence & Analytics; LSSI/ OSC admin;Quality Assurance;CC Planning & Engineering;Workforce Management;Forecasting & Planning (Translating the Business Plan); Forecast Accuracy & Variation Impact Analysis; KPI & Target Setting;Traffic Management;Scheduling (Shift Management);Performance & Scorecard Reporting;Tool Configuration & Selection;Data Science & Insights;Business Planning; Tracking & Analysis;Performance Trend Analysis & Recommendation;Daily/ Weekly Service Monitoring; Education: Bachelor’s degree in Business Administration, MIS, Engineering, Computer Science, Operations Research or related discipline Experience: Two (2) years of work experience in workforce management and MIS experience in contact centre operations At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.