Client Engagement Representative

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level position Applies experience and skills to complete assigned work. Works within established procedures and practices. Works at home, minimal supervision Functional Knowledge Has basic skillset in a range of processes, procedures, and systems. Business Expertise Supports in the achievement of company goals by understanding how teams integrate for the best outcome. Impacts a team through quality of the services and information provided. Follows standardized procedures and practices and receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Initially has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Identifies customer needs by referring to case notes and examining each as a specific case. Maintain a positive environment, working with co-workers and customers within a diverse culture. Excellent attention to detail and multi-tasking ability. Able to adapt to a frequently changing environment. Ability to work under pressure with tight deadlines. Communicates in a warm and empathetic manner. Gathers all necessary information to update the case files. Has a desire to continually learn new tasks. Self-motivation to work under his/her own initiative. Escalates issues to senior level management, based on complaints or concerns. Performs other duties as assigned. Complies with all policies and standards. 40 WPM Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the