CSC COE Global Operations Customer Master Data/Pricing Leader

<p>Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.<br />
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The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!<br />
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As the CSC Global Operations CMD Leader on the Customer Service team, reporting to the CSC COE Leader, you are accountable to manage, action and transform the CSC Team in our journey of touch free Brilliant Fulfillment enhancing the overall customer experience.<br />
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<b>Essential Responsibilities may include but not be limited to:</b></p>

<ul>
<li>
<ul>
<li>Execution of the CSC Customer Master Data/Pricing creation/modification Work instructions/SOP&
39;s documentation along with Global Process Owners</li>
<li>Day to day operational leader of the Genpact Purchased Services Team responsible for CMD/Pricing across NAM/EMEA and parts of APAC</li>
<li>Escalation point of contact for the Genpact Purchased Services Team</li>
<li>Assist in the development of Audit KPI&
39;s for your CMD/Pricing Team</li>
<li>Coach Team Members to build an enhanced skill set across your entire Genpact Team</li>
<li>Through active task management and distribution processes, ensure SFDC Cases for the team are actioned and resolved in a timely manner (&lt;1 business day)</li>
<li>Develop comprehensive and accurate Capacity Task Tracker to monitor monthly work volumes</li>
<li>Report out Quarterly to Senior Management, Capacity analysis and Audit results</li>
<li>Identify manual processes that can be digitized/automated to bring efficiencies to the business</li>
<li>Partner with the CSC Quality Leader to develop critical training programs to minimize defects across the CMD/Pricing processes</li>
<li>Represent CSC on various cross functional Projects that may impact CMD/Pricing</li>
<li>Lead, champion and motivate a remote Team, driving performance and reducing attrition</li>
<li>Develop key relationships across other Functional areas of the business to maintain best in class fulfillment</li>
<li>Define and execute a clear Escalation management process</li>
</ul>
</li>
</ul>

<p><br />
<b>Qualifications / Desired Characteristics</b></p>

<p>&nbsp;</p>

<ul>
<li>Bachelor&
39;s Degree - preferred focus in Business / Supply Chain.</li>
<li>3+ years in a Team Lead/Supervisory role</li>
<li>Experience in Lean / 6 Sigma (Green Belt / Black Belt), ISO 9001 methodologies</li>
<li>Proven problem-solving skills; ability to make responsible decisions in complex situations</li>
<li>Ability to excel under pressure, multi task and prioritize for his/herself and others</li>
<li>Proficient with Web Analytics tools like Tableau</li>
<li>Exceptional and concise verbal and written English language communication skills</li>
<li>Strong acumen in creating executive level Presentations</li>
<li>Ability to work well in a fast-pace and challenging environment</li>
<li>Demonstrated expertise of SAP and other software systems (Outlook, Excel, Word, PPT, Visio, SalesForce/ Service Cloud Management Experience)</li>
<li>Flexibility to work after normal work hours</li>
<li>The selected candidate will work out of one of the following Suez WTS offices geographically: Oakville, Canada; Trevose, PA USA; or Minnetonka, MN USA. Remote position will also be considered for the ideal candidate. 8:30-5:00pm EST NAM business hours are required.</li>
</ul>

<p><br />
We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.<br />
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We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We&
39;re an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!<br />
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