Specialist, Inflight Onboard

Responsibilities Job Summary: The Onboard Specialist will support the operation by closely monitoring all catering deliveries for accuracy, timeliness and quality of all onboard products. They will work with our third-party vendors and Airports to ensure proper quantities are on hand and delivered as appropriate to support the daily operation of over 600 daily departures. The Onboard Specialist will monitor and maintain the inventory of FA EFB devices for the 4000+ Flight Attendants systemwide. In addition, the Onboard Specialist will assist in delivering Inflight Care and Engagement events across the entire network of 4000 + Flight Attendants. This will be accomplished one journey at a time while taking care of each other and our guests. Ensure the welfare of each other and our guests is an ongoing safety practice. Anticipate the needs of each other and our guests by exceeding expectations in attentiveness. Provide a professional, friendly and seamless experience. Show respect for each other’s and our guest’ time. Monitors and maintains the inventory of all FA EFB devices amongst the entire crew network. Coordinates a timely shipment of FA EFB devices between LSG and the crew bases. Processes weekly liquor orders for the third-party vendor. Ensures all payments are processed in a timely manner. Monitors and maintains inventory control of all catering equipment. Supports all Crew Bases, Spirit Stations and RONs with distribution of all promotional materials, catering service supplies and tarmac orders to ensure proper inventories are on hand. Maintains and updates all showcase cabinets with new and discontinued products. Coordinates travel for onboard audits, kitchen tours per contractual agreement with Retail In Motion members. Assists in preparing monthly catering schedules to be disseminated to Flight Attendants, Crew Base’s Stations and Catering Security Companies. Maintains Tarmac Supply kit inventories as well as places initial Tarmac Orders for all opening stations. Monitors and maintains the communication channels for enhanced communication with the Flight Attendants. Generate stories/posts surrounding inflight initiatives, menu launches, uniform updates, training and procedure updates and other Spirit news. Develop and manage automation workflows within a variety of email and marketing automation clients (i.e. MailChimp). Processes all terminations in the system to ensure access is turned off and company items are returned to the appropriate departments. Maintains Inflight Emergency Response call-tree and Inflight Contact list. Primary liaison for uniform questions and orders. Administration rights to HPI to add credits and manage accounts as applicable. Coordinates departmental events to include organizing meals, venue, set-up. Works closely with all bases to assist with providing supplies and support for various functions. Processes compliments received in the system. Provide support with all Inflight Summits, conferences, tours and events. Identify additional engagement opportunities for Flight Attendants. Work with the Spirit Communications Team to ensure effective, aligned messaging across all stakeholders. Enjoys working hard and relishes a challenge. Can be counted on to successfully meet and exceed goals. Takes pride in a “whatever it takes to get the job done” attitude. Uses logic, data and accurate analysis to solve difficult problems and provide effective solutions. Anticipates hidden issues/problems and takes appropriate action. Effectively copes with change regardless of scope. Can shift direction comfortably with minimal disruption. Maintains composure at all times. Able to effectively juggle multiple tasks under tight deadlines and short turnaround times. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs or technical developments). Qualifications High School Diploma required. 1-3 years' experience required. In depth understanding of all processes involved in Inflight Administration including databases, policies, procedures, and Collective Bargaining Agreement (CBA) requirements/reporting preferred. Ability to multi-task and handle fast paced, changing priorities. Telework capacity: Hybrid Domestic & International travel up to 25% of the time. *Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. * We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members. Overview Here at Spirit Airlines, our mission is to deliver the best value in the sky and be the most successful airline on Earth! Imagine being a Team Member in an organization introducing 100’s of new aircraft that will double our fleet while scaling the organization’s people, process, and technology infrastructure. Investing in a Rock Star like you will not only make an immediate impact on the business but help us continue building a bench of future leadership. Our Team Members develop their careers rapidly while building key skills that drive long-term success. Be part of our Transformation Journey! Team-driven: Your leaders will be right beside you to mentor, share ideas, and collaborate. Peers and leaders are valuable contributors. The Sky is No Limit: Our constant growth means boundless career opportunities. There is no limit to how fast and how far you can grow within this organization. The Giving Spirit: We are committed to giving back to the communities where we live and work. Why Spirit? Competitive base salaries with robust health & welfare benefits Agile career paths and accelerated career advancement Travel & flight benefits for you and your family EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.