ESPECIALISTA JR CUSTOMER SERVICE

At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough Johnson & Johnson is the largest and most broadly-based healthcare company in the world. We’re producing life-changing breakthroughs every day and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Our vision is to be the best in class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby and essential health solutions. You deserve to work in a place where you feel welcome and where you can be the best version of yourself. Please visit https://www.jnjcolombia.com/ https://www.jnjcentroamerica.com/ for more information. We are hiring the best talent for JR Specialist Customer Service to be located in Bogota. Purpose The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed. Responsible for order management activities including: Scheduling deliveries and appointments Processing orders Order tracking and support customer inquiries for new and existing orders Responsible for invoice management activities including: Invoicing customer sales orders Facilitating invoice corrections Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements Solve issues related to: Orders, Claims management, Returns management, Recall management Interact with other areas to escalate and find solutions Contact customer with the final solution Propose and participate on process improvement activities. Qualifications QUALIFICATIONS: EDUCATION: Minimum of a High School Diploma/ bachelor’s degree Desirable EXPERIENCE AND SKILLS: REQUIRED: 1 year of customer service experience PREFERRED: Technical skills: MS Office, SAP, CIC Office skills: Standard office telephone, Email, Outlook Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications Proficient in English If you want to apply to this position, please consider the following information from our Global Job Posting Policy The employee has spent at least 18 months in his/her current position, and The employee is in good standing. Manager Notification - An employee may apply for a position without informing his/her manager. However, if the employee is invited to interview for a position, then, to the extent that this is consistent with local law or practice, s/he is required to notify his/her manager prior to the interview. This notification is encouraged to promote development discussions between the manager and the employee. Primary Location Colombia-Distrito Capital de Bogotá-Bogotá- Organization Johnson & Johnson de Colombia S.A. (7755) Job Function Operations Requisition ID 2206029976W