Solution Architect

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary Are you a problem solver in chief? You are not shy to ask the 5 Whys. You have built and integrated scalable solutions throughout your career? You take pride in being a team player. If yes, then you'll be a great fit as a Solution Architect in our team of seasoned architects at Comcast CXT/DX. Customer Experience Technologies (CXT) and DX (Data Experience) are responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. As a Solution Architect you will be technical leader on your project You'll work with sales, engineering, product and program management to deliver correct, scalable and flexible solutions to our customers. Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. We offer our employees numerous opportunities for career development, making Comcast one of the most desirable technology companies to work for globally. We have offices in Denver, Philadelphia and London. If you are interested in our passion for collaboration, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career! Job Description About The Role: The Solution Architect role requires broad technical expertise and superlative analysis and design skills. Comcast’s video publishing system and custom solutions are extensive and require in-depth technical understanding to apply them effectively. As a customer-facing role, consulting skills and good executive presence are essential. Solution Architects are equally at home talking business strategy with executive management or detailed technical design with development teams. This is not a developer role, however the solutions architect frequently reads/reviews code and prototypes new functionality in order to evaluate options. Development experience is crucial and a background of technical program management would be an advantage. This position offers a tremendous opportunity to learn from a broad range of customers, technologies and projects, and a chance to work with some of the largest media organizations in the world. Responsibilities: Understand customers roadmaps and problems. Identify how these align with CXT/DX. Act as primary technical contact with customers and partners, representing CXT/DX in discussions with client engineering and business departments Collect product requirements and design solutions using our product where applicable or for custom components when not Evaluate and prototype solution designs to satisfy these requirements using CXT/DX’s products and services Design bespoke products and services to fulfill a project's particular needs Communicate designs to development teams and see solutions through to implementation and operation Work with customers and partners to integrate systems Mentor other architects and engineers Requirements: 10+ years of experience building software and solutions for enterprise or cloud scale. Ability to read and review code and whip up scripts for proof of concepts Experience in media streaming and broadcasting is preferred but not required. Experience designing robust cloud native solutions (preferably AWS) Software engineering standard methodologies such as CI/CD, TDD Some development experience, preferably with Python, Java, JavaScript or C
.NET Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. About Our Perks & Benefits: We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. Here's a look at just some of the perks and benefits we make available to our US-based employees: Medical & Dental 401(k) Savings Plan Generous paid time off Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet. Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. Learn more at jobs.comcast.com/life-at-comcast/benefits We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.