Senior Enterprise Systems Administrator

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients. This position requires the candidate to have the following skills and work experience - Hands on experience with ServiceNow platforms ServiceNow administration experience Thorough understanding of ITIL/ITSM processes Experience in ITSM modules (Incident, Problem, Change, CMDB & Asset). Configuration/Customization of the Service Now system, including creating workflows Experience in using scripting tools to create script in ServiceNow to automate tasks. Experience with integrations and process automation within ServiceNow Experience with upgrading ServiceNow instances Perform system and integration testing with sample and live data, monitor health, usage and check for the overall compliance of the applications. Basic understanding of Active Directory will be preferred Qualifications: Strong oral and written communication skills Professional appearance and demeanor, with ability to exercise good judgment and discretion Engineer in Computer Science/IT, or other relevant education with good academic background preferred. Ability to meet objectives under minimal supervision. Ability to work methodically and analytically in a quantitative problem-solving Being comfortable in a fast-paced environment and able to prioritize workload based on business requirement 2- 3 years of relevant experience. ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. NO AGENCY CALLS, PLEASE.