End User Support Specialist III

Job Summary Amentum is currently seeking an End User Support Specialist III to support an IT Managed Services program for the Department of Energy. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems for National Technology and Engineering Solutions of Sandia (NTESS). As an End User Support Specialist III, you will provide IT support to the Radiation Protection organization that delivers secure next generation technical information solutions for the Nation's nuclear deterrence lifecycle. Provide connected, innovative, digital solutions for the success of Radiation Protection Org. Key components of the Radiation Protection organization include an analytical sample diagnostics laboratory, a field instrumentation maintenance/calibration team and a radiation dosimetry group. Each functional group operates and maintains state-of-the-art equipment and testing methods to produce data used for the assessment of radiological conditions for both routine and non-routine site operations and to support of the health and safety of the workforce. The Radiation Protection organization is responsible for the calibration, maintenance, and operation of all in-house radiation detector systems and for maintaining robust quality assurance programs. Analytical data is managed through various software platforms and information management systems that serve as interfaces between the data producers and data users/decision-makers. As a member of the team, you will: Manage a fleet of radiation detection instrument control computers and ensure compliance with corporate IT security requirements. Support the general IT needs of the analytical sample diagnostics laboratory, the field instrumentation maintenance/calibration team and the radiation dosimetry group. Ensure computer systems are appropriate for the instrumentation requirements and will re-build or replace systems when necessary. Troubleshoot supporting IT infrastructure including printers, scanners, label readers and barcode scanners. Integrate new equipment and computer systems into LIMS and other information management tools. Minimum Requirements Must be a U.S. Citizen. Must have an Associates Degree and 4 years of experience OR High School Diploma / GED and 8 years of experience. Must possess a SECRET (S) or DOE L clearance and be able to obtain a TOP SECRET (TS) or DOE Q clearance and maintain it for the life of the contract. Unclassified Window Administration for Desktops, and Workstation systems experience for at least 2 years System Setup Familiarity of lab networking Familiarity with Firewall technology & management of private LANs/networks Excellent interpersonal and customer service skills Ability to effectively collaborate with other IT professionals Ability to work well in a collaborative team environment Experience in Enterprise IT infrastructure. This includes high level MS Windows desk top administration and domain administration knowledge. Preferred Qualifications Prior working experience with Sandia infrastructure Experience with quality assurance testing Developing scripts for automating services tasks