Technical Service Representative II

Company: FedEx Services Job Title: Technical Service Representative II Job Requisition Number: RC502145 Category: Information Technology Pay Type: Non-exempt Locations: Greensboro, North Carolina 27410 United States Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and Instructions. Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and Instructions. Minimum Qualifications: Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience. 2 years equivalent work experience in technology support environment. Good communication and organizational skills. Strong customer orientation. Must be able to use a telephone, keyboard and view a computer screen. Able to operate vehicle in compliance with established procedures. Ability to lift 75 pounds. More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience. Broad knowledge of PC hardware, software and network components is preferred in order to trouble-shoot and resolve technical operations and implementation issues. Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems. Technical certifications are considered a plus. The successful candidate must have a valid driver’s license and must be willing to drive a company vehicle, supporting FedEx facilities as well as customer locations. The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects. This position will require 3rd shift work hours Tuesday through Saturday. FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: Fortune