IT Solutions Lead

Part of J&J Vision Care (VC) South East Asia, the Vision Care E2E Solution Lead develops, enables, and enhances J&J Vision Care's customer-centered digital strategy for creating deeper customer engagements by unlocking the value of breakthrough digital solutions through data & customer insights across SouthEast Asia. Key Responsibilities include: Drive digital customer experience strategy in digital marketing channels & techniques; digital content strategy, digital solution development & management; marketing automation; personalization; digital marketing technology tools and platforms; and digital collaboration / community platforms. Boldly harness and transform the digital ecosystem across SEA through partnering and incubating start-ups and forming strategic partnerships with tech companies to enhance customer experience, patient care, and ultimately, improve customer outcomes Develop the digital capabilities roadmap, including digital customer experience vision, content development & management strategy, and vision for key digital platforms co-created with customers and patients (e.g., insights community platforms, decision engines, etc.) as well as facilitating the implementation in partnership with partners. Shape the organizational mindset to envision the possibilities for digital engagement, generate interest and demand for digital platforms that support insight sharing and customer engagement, and cultivate business support and participation in new capabilities & platforms to deliver on enhance customer engagements Champion digital experience, including striving for a seamless multichannel experience as priority focus Identify the emerging digital trends in relation to customer needs that will allow for multi-market and cross-division exploration and synergies Build out customer touchpoints with innovative approaches to increase J&J’s competitive advantage in the market. Takes on the leadership role that educates, advises and challenges to enrich business strategy. Principal Responsibilities Strategic thinking with a big picture orientation in a local, regional, and global context, yet able to penetrate to details to unlock issues and drive speed-to-market execution Strategic problem solver with good technical knowledge and strong communication, leadership and influencing skills Flexible leader that thrives in a complex, fast paced, multi-national and constantly evolving technology and business environment Synthesize business strategy with pragmatic decision making and innovative thinking to meet business long and short-term goals Motivate the squad members working towards shared goals Strong understanding of the healthcare business and its operating environment (e.g., trends, competitors, compliance landscape, and regulatory environment) and the potential impact on the J&J technology portfolio Key Result Areas Technology-enabled world-class customer experience, bringing to life J&J Vision Care’s mission of helping people see better, connect better, and live better. Strategic Partnership, Alignment, and Value Realization of the SEA Vision Care Technology Roadmap & Portfolio Scalable, effective technologies deployed to all SEA Vision Care businesses Qualifications Bachelor or higher degree in Computer Science, Digital Marketing, Information Technology, or Engineering An accomplished strategist and leader, with demonstrated success in the development and implementation of customer and channel-oriented innovative solutions, formulating and implementing Digital Transformation Strategies, Digital Marketing, Analytics, and driving continuous business process improvement With 5 - 7 years of digital marketing experience in one or more of the following relevant engagement channels: Web & Search / Mobile / Media (Social, Paid Display) / 3rd Party Communities / Congress & Events; and solutions (CMS, DAM, CRM, email, etc.), Strong analytics skills in the areas of business intelligence, finance, commercial excellence, or business analytics Deep understanding of key issues for digital customer and channel experience Demonstrated ability to create, develop, and implement innovative digital platforms Demonstrated leadership skills within a matrixed environment, with the ability to influence senior level stakeholders, drive alignment cross-functionally and drive organizational change Demonstrable experience shaping digital engagement strategies for specific disease areas Knowledge & Skills: Genuine passion for technology, understanding how things work, and for applying technology to bring value to businesses/customers Able to establish and influence across a range of business and technology stakeholders Strong knowledge in mobile and social technology Strong communication and listening skills with excellent command of English Strong project management and experience in working with Global and regional teams Primary Location Malaysia-Selangor-Petaling Jaya- Organization Johnson & Johnson Sdn. Bhd. (8275) Job Function Info Technology Requisition ID 2105975769W