Associate, DMS Client Support

Client Support Associate- (S&P Global Market Intelligence) The Role: DMS Client Support Associate Grade (relevant for internal applicants only): 07 The Location: Buenos Aires- -Buenos Aires candidates should be living in AMBA- no remote work allowed outside of AMBA region- The Team: You will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. The Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our Data Management Solution tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our clients to achieve quality results. We support the data feed products that can be researched in these links: https://www.marketplace.spglobal.com/en/ https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm What’s in it for you: You will start in a junior role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department. Responsibilities: Respond to inquiries for data feed clients Improve your technical expertise with SQL, User Acceptance Testing (UAT) and MS Excel. Provide professional, timely, quality support of our feed based products Recording accurate and timely tracking of client issues within our Client Relationship Management system Documentation of newly found solutions and product updates Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads Staying current on existing and newly developed product offerings What We’re Looking For: Basic Qualifications: Bachelor’s degree in Finance, Business, Accounting, Mathematics, Economics or related fields (advanced student or graduated) Outstanding English command written and oral Excel experience Outlook, Word and PowerPoint experience Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement Excellent written and verbal interpersonal skills Strong attention to detail and ability to multitask effectively Team-player mentality with collaboration skills Flexible to changes in a dynamic environment Preferred Qualifications: 0-2 years work experience French and/or German speaker (bilingual) will be a plus Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc. SQL basic knowledge or previous experience in coding either through work experience or Education. Please apply with your English CV. Recruiting process will be in English language S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 272484 Posted On: 2022-04-15 Location: Buenos Aires, Argentina