RPA Controller

Overview You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this. What you will do Managing Bots, monitoring automated processes and performing daily administration tasks. Coordination of manual processing of exceptions. Scheduling and prioritizing the processes. Communicate breakdowns and downtime to the concerned stake holders in a timely manner and ensure that the various SLAs are met. Ensure the RPA operations documentation is kept up to date and include all changes. Optimization of the Robots through realigning of the schedule runs & Multi Bots processing Ensure we meet the SLA’S from the business for the processes the RPA team has automated. Act as second level support for workflows and processes, infrastructure, platform management; identify incidents, determine whether they are workflow related or systems related and escalate to Business owner, SME, developer or IT support respectively. Ensure all Blue Prism processes are properly scheduled, and platform resources are adequate and available. As the volume of automated process increases, the Controller must determine resource balancing and schedules to ensure SLAs are met. Plan for platform growth by reviewing trends and RPA roadmaps, and formulate recommendations for approval. What you bring to the role Require 2 to 3 years’ experience in an RPA controller Role. Have excellent problem solving and analytical skills necessary to support large scale IT systems and networks. Good communication and organization skills – able to explain technical issues in a clear and concise manner. Team player & collaborates well in cross-functional teams. Technical skills Database knowledge and SQL experience. Experience with RPA and/or Test Automation a plus. Knowledge of Software Development a plus. The following Blue Prism certifications, while not required, would be of added benefit; Blue Prism Foundation Training, Blue Prism Installation Engineer Certification, Blue Prism Technical Architect Certification Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office in the course of their duties. As this role requires occasional or consistent attendance at a KPMG office, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.