Customer Success Manager - FreeWheel

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections and other management reports. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Reporting to the Director, Sales and account management, the Customer Success Manager will focus on the generation of top line revenue over and above the initial contract committed fees as well as retaining a high level of customer satisfaction through a superior term engagement model. With this role, you will have the opportunity to extend our reach within Europe and make your mark in the company. Your responsibilities will include: Build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how our solutions and services bring value and help drive customer success Develop and execute account and portfolio level strategies using data from every customer interaction to ensure a more effective proactive stance as opposed to a reactive ones Deeply understand each customers’ business and build strategic account plans accordingly Assist in prioritizing workload within and across assigned accounts and serve as an escalation point to resolve priority issues Maintain a comprehensive understanding of Freewheel’s products, services and solutions as well as market needs as they evolve; participate in the development and vetting of new product and services development opportunities Be able to move opportunities through the sales cycle Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience We are looking for someone with the following attributes: BA/BS degree required Minimum of 3 years’ experience in the TV industry and/or in digital video in a client-facing capacity All-around commercially-oriented personality with demonstrated competence in growing customer accounts Fast-learner, committed to being an expert in our business as well as in the business and the markets of our customers Possess the leadership skills necessary to work with large and complex customers, acting as the primary point of contact for all revenue and related strategic initiatives A self-starter, creative in creating and closing opportunities as well as finding solutions to issues Superb verbal and written communication skills Fluent in Dutch and English About FreeWheel FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com.
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freewheelsalesjob Education Bachelor's Degree Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.