GSS Application Support Analyst

<b>GSS Application Support Analyst</b> <br> <br> <b>Mission</b><br> <br> The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems.<br> <br> <b>Main tasks:</b><br> <ul> <li> Analysis of Intouch tickets, and, if needed, solving the tickets.</li> <li> Development of minor features to Linkit and Trackit</li> <li> Testing new releases in QA before they are pushed to prod</li> <li> SME knowledge and functionality on Linkit/Trackit</li> </ul> <br> <b>Responsibilities:</b><br> <ul> <li> In Technical Analyst role: Respond to ALM tickets on reported system bugs and enhancements.</li> <li> Remediate the application based on ticket analysis and improve the end-user experience.</li> <li> Define the technical solution and liaise with the Senior Technical lead /Architecture team to meet business requirements, as well as the project plan, a robust testing process, and schedule to deliver the solution.</li> <li> Troubleshoot and Manage integrations with other applications</li> <li> Monitor and Improve application performance and reduce time to market through automation, ensuring that end-users are being optimally serviced</li> <li> Create training documentation as needed for features developed to be shared with end-users</li> <li> Be responsible for the security of the application, including business continuity and disaster recovery plans.</li> <li> Manage and deliver the execution of application upgrades and Sustain application.</li> <li> Maintain the systems' technology stack.</li> <li> Operate within the Security operations standards and guidelines.</li> <li> Ensure that knowledge management and application documentation are updated systematically and periodically, including functional workflows and new enhancements.</li> <li> Participates in Daily meetings with technical teams, and business stakeholders</li> </ul> <br> <b>Technical knowledge required :</b><br> <ul> <li> Java</li> <li> SQL</li> <li> Javascript, a good knowledge of React is a plus</li> </ul>