Learning Deployment and Communications Analyst, Global Learning & Development

Overview The Learning Deployment and Communication support role reports to the Learning Deployment Lead. The role is evenly split between supporting communication activities for Global L&D and supporting the deployment of learning materials produced by the team. The communications activities include co-ordination and preparation of all comms from the Global L&D team and management of the L&D portal which is part of the broader Global People portal. This role is responsible for supporting project teams in the various stages of the development and preparation of modules for deployment. This includes supporting the logistics and preparation of documents in the needs analysis phase; supporting solution pilots including collecting and collating feedback; preparing and uploading files for distribution to member firms and helping with the formatting of newsletters and documents. This role is also responsible for the support and final preparation of learning solutions and assets for consumption by KPMG member firms. This includes learning solutions developed for the Advisory, Tax, Audit functions or cross-functionally and deployed via the Global Learning Management System (GLMS) and/or Global L&D Marketplace, Video platform, etc. This role also collaborate with the content coordinator on communications with and between member firms seeking specific content. This role also aligns with the content coordinator to manage the distribution of content and the maintenance of the content catalogue. The Learning Deployment and Communications support person will be working in a dynamic, fast-paced environment on multiple activities simultaneously, all with competing priorities and tight timelines. What you will do Key Accountabilities Communications: Newsletters and Administration, oversight of L&D portal, Marketplace, L&D events and meeting co-ordination. Deployment support: Deployment & Development support, Content Catalogue, Content Maintenance and Review, ILT Support (Train the facilitator), VC Support (Global L&D information VCs and virtual TTFs) Relationship Management Professional Leadership Newsletters and Administration Provides centralized coordination and support for all communications from Global L&D Supporting the collating and formatting of functional newsletters. Daily monitoring of the central email accounts and responding to enquiries – act as central point of contact and is the conduit between learning deployment managers and business stakeholders, as required Escalates risk and communicates issues in a timely and proactive manner L&D portal Maintains the L&D portal content ensuring timely refresh of content Collects business requirements and implements changes and updates in collaboration with the SharePoint manager, while driving consistency of approach across the team to ensure clear structure and ease of use Liaises with the SharePoint manager on timelines, technical and design options Problem solves and provides creative solutions to stakeholders in the team Ensures the portal supports the strategy and brand of Global L&D Deployment & Development support Acts as support for Performance Solutions team to provide timely solutions and support to serve member firms deployment activities. Supports the Learning Deployment Lead in maintaining Global deployment policies and processes Needs analysis Provides support for the needs-analysis process including: Coordinating interviews. Supporting feedback collation and summary of findings. Administers post- course surveys (e.g. MTM, GCSS) as well as other ad hoc surveys and produces the associated reports Content Maintenance and Review Works with the PS Lead, Curation and the Operations Content Manager to: Maintain active knowledge and official inventory catalogue of all Global L&D learning and performance solutions and associated materials (e.g. course catalogues, collateral). Facilitate and assess content to identify potential quality and need for further review ILT support (Train the facilitator) Ensures all Global L&D collateral and related course material is sent to the course lead in preparation for the course. Communication and scheduling of pilot participants Supports preparation, formatting, and branding of learning materials for course lead / faculty. Engages with internal and external suppliers for name badges / tent card production. Responsible for the creation and distribution of Accreditation letters to participants and faculty when required. Manages the inventory and ensures timely delivery of supplies to training hubs prior to course start Ensures course details are updated and available in order for learning deployment Manager to leverage this information in performance metrics reporting and dashboards. Logging completion by participants (if digital) VC support (Global L&D information VCs and virtual TTFs) Creates session invites, joining instructions and post-course summaries for VC sessions in collaboration with the People Technology team Sends placeholder invites as required, monitors acceptances and provides updates to the People Technology team Builds and produces VCs as required. Provides administration support of the platform to process program and session requests. Works with learning deployment manager to update tools, templates and process documents on the Global virtual classroom resource center Identifies areas of opportunity for process improvement based on data / feedback and works with the deployment team to implement improvements. Maintains ongoing, productive relationships with: Global People team Global L&D Member firm L&D representatives Global functional stakeholders What you bring to the role Advanced skills in Microsoft Word and PowerPoint. Co-ordination, planning and prioritization in a dynamic environment A strong process orientation and attention to detail. Ability to manage multiple priorities at the same time (e .g. the needs of a variety of stakeholders and the needs and priorities of the business). Excellent communication, writing and interpersonal skills. Ability to learn the basics of new software if not already known (e.g. Clarizen, SharePoint, Survey tools, etc.). Enthusiastic with a