Customer Service Specialist - Gold Choice

General Responsibilities As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals, but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This position includes a rewarding compensation and benefits package: $15.75 an hour as your base pay (equals $16,380 annually for full time employees) Overtime hours are compensated at 1.5 times your hourly rate Includes full range of medical, dental, vision, 401K benefits offerings Uncapped monthly sales incentives The key responsibilities and accountabilities are: Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner. Resolve customer issues and concerns tactfully, using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer’s travel experience Achieve personal sales goals while supporting the goals of the team Answer questions and provide directions in a courteous and expeditious manner. Operate within the areas of rental counter, gold choice, and exit gate at the location Aid in vehicle selection and upgrade Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental Qualify and process customer rentals with accuracy and attention to detail Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Keep work area organized and free of clutter. Essential Requirements Professional Experience: 1- 2 years customer service and/or sales experience required. Basic Qualifications: Passion for customer service and attention to detail – Goes the extra mile Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner A minimum of one year of sales or customer experience in a high volume or service oriented environment Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Must be able to: Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Lift up to 25 pounds Stand or sit for long periods of time At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran