Order Management with English

Order Management Associate with English Responsibilities Customer Operational Support: Manages Customer relationship through providing daily operational support Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope Keeps Customer informed of progress at all stages Assures interface between partners, support sales, credit & collections, support business, delivery, process development and the customer Deals and coordinates any order prioritization request with the Customer, to meet expectations Transaction Processing: Processes all the order management requests (quote validation and order processing) in a timely manner and according to the Customer's instructions / procedures Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues Ensures that Service Level Agreement is met at individual level Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level Dispute Management Stores documents in common electronic repository (currently order management system) and in local repository (country dependent) Escalations: Knows and uses the escalation matrix (both internally and with the Customer) Controlling & Quality: Contributes in reaching the defined process parameters and business fundamentals (e.g internal Key Performance Indicators, Customer's inventory levels, etc) Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity) Process Improvement: Looks proactively for enhancements of current activities and contributes with ideas / own activity to the process improvements' definition & implementation Special Processes & Activities: Manages all non-recurrent requests from management and / or Customer (as per Service Level Agreement) Supports switch to upgrades / updates of existing applications / systems - Manages all quality incidents reported by the Customer Critical skills required Foreign languages skills: - Advanced English language skills Good analytical & synthesis skills Rigorous and accurate working style Good working knowledge of MS Office (especially Excel) Good Customer relationship capacity Basic working knowledge and understanding of Enterprise Resource Planning system Problem solving oriented Self & Professional motivation Self-confidence & independence in decision making Punctuality & Flexibility Team work capability Pro activeness