Customer Service Representative

Schneider Electric has an opportunity for a Manufacturing Customer Service Representative in our Oxford, OH location. In this role you will work to optimize production by coordinating and executing the day-to-day manufacturing activities of the plant, including production scheduling, database management, manufacturing capacity, and material flow. What will you do? Accountable for managing customer requests, production scheduling, and resolving order-related engineering inquiries Interface with internal and external customers, including coordinating activities with Schneider functional areas, manufacturing, sales, distribution, and field service Consult with customers to support product selection, order engineering, production and delivery schedules, and critical order expediting. Support the Sales, Inventory, and Operations Planning process through MPS (Master Production Schedule). Lead weekly internal production and capacity SIM meetings Take ownership for continuous improvement/ Lean manufacturing initiatives within the Schneider Performance System What qualifications will make you successful? You have a bachelor’s degree (required) You have a “Customers First” mindset with strong mediation, negotiation, and facilitation skills. You can build relationships and communicate effectively with carriers, customers, employees, and upper management You thrive in a flexible, agile, and dynamic environment with proven ability to prioritize work, work independently and meet deadlines. You have experience with business application software including MS Suite, including exposure to MS Access, SAP/ ERP system experience a plus We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. What's in it for me? Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leave, 401(k)+ match, a culture of wellness and more. Learn more about working with us: http://se.com/us/careers   Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.