Bilingual Learning Coordinator

Overview You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Overview of the Opportunity The Bilingual Learning Coordinator sits on the Digital Learning team and collaborates with the Learning Technology Team and internal client groups to enable the development, implementation, and evaluation of learning solutions. The Bilingual Learning Coordinator is responsible for the coordination and administration of national training programs including maintenance of training data, costs, etc., assisting with training program implementation (i.e. virtual and in-person), off-site support and communication. In addition, the Bilingual Learning Coordinator assists in supporting the effective execution of multiple projects and learning solutions by keeping projects on time, having a strong attention to detail, strong organizational and communication skills, as well as an ability to manage competing priorities under tight deadlines. What you will do Work in close collaboration with the Digital Learning Team, program owners, COEs, and SMEs for the flawless execution of national learning programs Accountable for the coordination of virtual and/or in-person training delivery Communicating all program details to participants and act as the first point of contact for training questions Coordinate the effective execution of learning projects by development and monitoring of project plans to ensure effective delivery against timelines Assisting with the planning and execution of activities including identifying and sequencing the work activities Following up with project team members (including track leaders) to ensure key milestones are met and work progresses on track Drafting and distribute communication templates and respond to status inquiries Manage project day-to-day activities Understand the firm’s learning measurement tools and be able to extract and format/clean up reports, as well as provide first level data analysis for ongoing program enhancements Use data and analytics to create custom reports and graphs on the return on learning solution investments and tracking against initiative objects using quality data management Work collaboratively with the Director, Digital Learning, to manage, update, and respond to inquiries related to all policies and processes owned by the Digital Learning Team within the firm, organizing meetings, and coordinating follow up communications for local and Global meetings Provide operational/tactical support to the Senior Manager, Learning Solutions and the Learning Solutions Manager for Business Skills Act as administrator to and manage the backend of the Digital Learning Team’s mailbox, Degreed repository, and My Learning Portal Identify and escalate issues as required and coordinate resolutions with various project teams/individual Under the direction of the Senior Manager, Learning Solutions and the Learning Solutions Manager coordinate and maintain records and documentation of digital learning action items, Canada Top 100 Application, and Risk Third Party Vendor Audits Partnering with the Digital Learning Team Social Committee, coordinate team social activities Under the direction of the Senior Manager, Learning Solutions and the Learning Solutions Manager, act as liaison between the Digital Learning Team and third-party vendors to coordinate and execute on Master Level Agreements and SOWs with the Procurement Team; develop and maintain good working relationships Work with program owners to support with the program budget including the timely review, coding and processing of invoices, reconciling costs to ensure costs are within budget and charged out to appropriate departments, etc. Monitor resource allocation (i.e. licenses with vendors) and troubleshooting and addressing immediate issues in cooperation with the Learning Technology Team (e.g. Udemy, MS Dev Cloud VILT) Monitor vendor performance, contributing to positive partnering relationships, and resolve or escalates incidents (e.g. Udemy, Degreed, etc.) Other work as required/delegated in support of the firm’s peoples’ ongoing development What you bring to the role Fluent in English and French is required 1-3 years’ experience in Learning and Development as a Learning Coordinator/Administrator role Experience in client services/professional services is an asset Certification/accreditation from a Professional Learning or Project Management Institute an asset Proven strong organizational and administrative experience Ability to manage multiple stakeholder needs, priorities and expectations through strong communication (oral and written) and interpersonal skills Self-starter who is proactive, takes initiatives and works independently with minimal supervision Ability to produce high quality and quantity of work, occasionally under tight timelines Ability to move quickly and demonstrates flexibility in response to changing circumstances Intermediate technical skills in Word, Excel and PowerPoint Takes pride in being recognized as knowledgeable and experienced in the learning field Emphasizes and builds the value of service offered to the client This is a remote/hybrid position.
li-remote Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues). As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.