Software Support Engineer

Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Responsibilities Provide technical support for the Wintel Servers and workstations related to HZMB GXRVIS 24/7/365 operations Perform support / administration duty on IT system infrastructure. Perform necessary IT system periodic preventive maintenance and management per HZMB contract requirements. Monitor the IT System health status, network performance and security control. Perform diagnosis on technical issues and monitor the progress of the remedial action Work with the software programme team on necessary actions for system fault rectification and recovery as required. Prepares system maintenance reports for EMSD (HK Gov Eng Dept), C&ED (The Client) and Rapiscan. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company’s Code of Ethics and Conduct Report to the manager any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business. Qualifications University degree in computer science or equivalent discipline At least 2 years post qualification experience in Wintel Support with relevant experience in high energy X-ray inspection systems is preferable. Prior experiences in supporting MS Windows, Windows Server. Windows 8/10 & Windows Server 2012 is an advantage. Having Networking experience/ knowledge is preferable. Mature, independent, good communication skills and with strong sense of responsibility; Good command of English and Chinese; Proficiency in PC knowledge, including MS Office (Word, Excel & PowerPoint) OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.