Manager, Customer Strategy

Overview We are KPMG. A place where opportunities grow. A place where ideas are ignited. A place where you can challenge the status quo and redefine yourself. When you join KPMG, you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this. The Opportunity Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end solutions. Customers expect goods, services, and experiences to serve their needs and be delivered seamlessly across all touchpoints. The KPMG Customer Strategy Practice has achieved significant growth in the last two years times, and we are continuing to expand our team to meet the needs of our clients. We have several exciting opportunities for individuals who are passionate about helping clients reshape their business around the customer to create truly connected and profitable enterprises. We help our clients navigate the scale of change needed to stay ahead and relentlessly innovate along the way. Working at the intersection of strategy, customer experience, technology, and operations, we collaborate closely with clients to empower them to both strategize and execute their vision. We are looking for experienced consulting leaders who want to be part of part of making KPMG ‘the clear choice’ in the Canadian market for imagining, designing, building, and securing customer obsessed organizations. If you have experience in the areas of: Strategy, Innovation, Experience/ Service Design, Digital Transformation, we want to hear from you. What you will do As a Manager on the Customer Strategy team, you will work with clients to investigate and assess their key issues, formulate and test hypotheses, develop frameworks to approach problems, conduct both qualitative and quantitative analyses, identify viable business strategies and synthesize findings in presentation materials and other types of deliverables. The primary role of the Manager is to help advance the client's long-term competitive position, largely by leading teams to collect and analyze business data, identify and frame critical strategic choices, and co-design and facilitate processes for change and implementation. You will be expected to contribute to the firm’s growth and development across multiple areas of the business, including: Business development:Develop and maintain relationships with influential decision makers for key clients. Organize and prepare proposals while integrating client feedback on elements such as pricing strategy, timelines, etc. Team and project management: Lead teams of smart, talented, and driven staff, maintaining strong client relations Engagement Delivery: Lead engagements and shape deliverables, including storyboards, presentations, and workshops Practice development: Create followership and support recruiting, marketing, and practice administration as required, including participation in local office/market activities People and Performance Development: Serve as a mentor and advisor to our Firm’s newest members, providing performance review and feedback with the goal of developing the firm’s group of leaders What you bring to the role 5+ years of experience delivering client service excellence, preferably in a professional services firm Experience in 1-2 of the key industries we serve: Natural Resources, Retail, Financial Services, Agriculture, Health and Government Experience in areas of: Strategy, Innovation, Experience Design, Service Design, Client Experience Strategy, and/or Customer Journey Mapping Demonstrable experience building and leading diverse, high-performing project teams to on-time and on-budget solutions that meet client needs Strategic and intellectual thinker who understands strategy, technology, design, and process Ability to research, curate, organize, and synthesize diverse data sets to inform CX and Digital transformation plans Keys to your success You are a seasoned storyteller with expertise in conveying compelling insights across a variety of audiences and industries Excellent communication skills, both verbal and written Strong executive presence - you can establish credibility in client meetings, develop relationships with senior client leaders, and lead work sessions and deliverable presentations with senior client stakeholders Learn more about where a career at KPMG can take you. Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues). As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.