Senior Technical Account Manager, CloudHealth

CloudHealth by VMware is looking for highly motivated visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts. About You: You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions. You Will Utilize product domain expertise to serve as a trusted technical advisor and account manager. Maintain and develop ongoing relationships with our largest and most strategic Channel Partners and Direct customers in Japan. Improve customer value by applying standard methodologies and standardization across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations. Advance adoption of the CloudHealth platform within our customers’ organizations by crafting a well-communicated plan, encouraging enterprise-wide teamwork, and providing frequent assessments to highlight results against common goals. Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution. Assist our support team in escalation management as required on incidents for Japanese customers. Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership. Oversee and lead customer onboarding, strategic planning, service enablement, consultative services, and product demonstrations on new features and services. Assist with the localisation of technical content where needed to support customer outcomes. Have a good understanding of the Channel space and have worked before with MSPs, VARs, GSIs, and Telcos Work with cross-functional teams across CloudHealth and VMware to support regional objectives and customer priorities. Be responsible and accountable for the delivery of business objectives aligned to your role. Implement CloudHealth in the most effective, efficient, and creative ways to ensure successful user adoption and overall success with our products through an understanding of the customers' existing business models and processes Manage multiple concurrent mid-sized projects Support other team members with your technical input for developing Statements of Work during the pre-sales process to define the project objectives, scope, deliverables, dependencies and risks Consult customers on best practices regarding CloudHealth configuration and usage Create detailed specifications outlining the requirements for both external and internal stakeholders Consult with clients on analysis and findings to ensure clarity on solutions Document all work with customers including solution design and configuration You Have: A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background in problem solving is highly desired. 8 years of relevant experience in pre/post-sales account management, consulting, or professional services. Experience supporting enterprise IT products or services with practical understanding of cloud-centric architectures. Experience and familiarity with cloud platforms is a plus (e.g. AWS, Azure, etc.) while a real passion for new technologies is a big plus. Ability to guide customers through their software implementation and drive adoption is a key requirement. Experience working with APIs is desirable and considered as a plus Experience in customer facing, problem solving positions. The ability to work in a fast-paced team-oriented environment, using company resources to solve customer challenges/requirements Strong customer presentation skills with customer facing documentation. Basic project management skills are required. The ability to work in a dynamic team-oriented environment, using company resources to tackle customer challenges/requirements. Strong attention to detail and quality of work, suitable for customer facing materials. Strong communication, time management, problem solving, project management, and social skills. Fluency in Japanese (Native or JLPT N2 or higher) and English is required. Ability to also speak Korean would be a significant advantage We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Category : Services and Consulting Subcategory: Technical Account Management Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-04-02 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.