Top Executive Support Analyst

Provide daily support to internal leaders in Hong Kong Office Log and track ticket in OneTools platform by following daily operation process Manage IT request or support requirement for internal events in Hong Kong / APAC region Manage communication with internal customers for service change or outage if any Proactively identify and improve current service gaps that affects leaders' productivity or experience Proactively share insights, propose improvement plan and follow through the actions Be a member of global IT Support community and partner with the rest for global network Fulfill other ad-hoc request from management / corporate requirement Qualifications Bachelor’s Degree or equivalent - Good English communication skill in both verbal and written Willing to help others / Customer mindset Ability to communicate with executives and establish the trust Familiar with PC hardware / iOS / Android mobile / Office applications, etc Passionate and Demonstrated problem solving capability Proved IT support experience (3 years+) is preferred Any IT related certification is a plus, especially ITIL / ITSM Cantonese or Mandarin speaking is a plus Schedule: Full-time Req: 007L5Q