Application support (German Speaker) (m/f/d)

As Partner of Choice, our Global Business Services (GBS) center support Siemens’ companies worldwide to achieve excellence in their internal processes in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more. At GBS, we are on a digital transformation journey to shape the Shared Services Center of the Future. To this end, we use low-code development platforms like Mendix to fundamentally reinvent the way enterprise applications are developed and to create business impact for our customers much faster. At Lisbon Tech Hub we create value in the digital transition of companies from Portugal to the world. There are more than 1200 professionals working in Cybersecurity, Analytics Business Intelligence, Application Lifecycle Management, IT Project & Service Management and IT Infrastructure Management. Check it out: www.siemens.pt/lxtechhub We are a global powerhouse focusing on the areas of electrification, automation, and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In infrastructure and industry solutions the company plays a groundbreaking role. Looking for a chance to create a positive impact on our society? Join us! What role will you play? Application support for Siemens IT services (Time management application). Incident Management - Provider Controlling. Incident resolution within supported applications. End-to-end customer experience providing a single point-of-contact. Document all relevant application support information e.g. Creation of use cases. Knowledge sharing inside the team regarding the applications and supported activities. We are looking for: Fluent in English and German (required). Experience in Help Desk / Application Support including handling with Incident Management Tools. Experience in technical analysis regarding IT applications Experience in provider-based services is a plus (SaaS). Relevant ServiceNow experience is a plus Problem solving and research skills. Good interpersonal skills and ability to build a positive relationship with partners to achieve a common goal. Proactive in the ability to tackle problems and think analytically. Experience with Microsoft Office. IT Infrastructure library (ITIL) certification is a plus. Ability to learn customer support processes and techniques. Great teammate and proactivity. What we have to offer: A flexible home office and schedule policy, virtual budget to improve your home office setup, health insurance, a Pension Plan and a Siemens Share Program time and financial support to your studies, medical center in the facilities, sport groups, days for volunteering initiatives and a cool and relaxed environment. Access to e-learning platforms (Learnlight, Linkedin Learning and more), discounts with partners.
Siemens
LXTechHub
ITMakesUsMove We recognize that building a diverse workforce is crucial to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation. Organization: Global Business Services Company: Siemens S.A. Experience Level: Mid-level Professional Job Type: Full-time