Êll Center Supervisor

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Responsibilities: Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters Delivers regular and timely coaching and feedback to the team members to enhance performance Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions Accountable for analyzing known best practices for continuous improvement Responsible for the enforcement of organizational policies and procedures to ensure compliance Skills/Education/Experience: HS Diploma 3-5 years of call center and leadership experience (preferably Fraud, Banking, or Lending) Ability to coach, train, and motivate employees and evaluate their performance Strong understanding of fraud and general call center policies Excellent problem solving, leadership, organizational, research and customer service skills Experience with Microsoft Word, Excel, and PowerPoint Flexibility is a must Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the