Social Media Community Associate with Italian and English

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Located in Lodz, Conduent is excited to be launching a Customer Engagement Centre to support a world famous Global automotive brand specialising in EV Mobility. Our client is the first Car Enterprise to switch to 100% Electric and aims to transform into a leading player in urban premium electric and connected mobility and aiming to introduce an innovative business model, that is customer-centric, data-driven, direct-to-customer & will have an agent-based sales model The role in our organisation Conduent is hiring a dedicated Social Media Community Management Team to provide support within this multilingual Customer Engagement Centre. Based in our newly renovated office space in Lodz, you will receive full professional training on the skills, knowledge and brand awareness for this position. We are seeking Associates to work in Italian and English language specifically. The Customer Engagement Centre operates between 9:00 and 17:15 Monday to Friday and for 40 hours per week. If you are passionate about Social Media and Customer Engagement and are interested to spend your working day interacting with customers about this premium international automotive brand, we would love to hear from you soon! Key areas of responsibility Be first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries, Become an advocate for the organisation in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers, Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape, Actively listening on a variety of social media channels to monitor the brand, products and commentary. Tracking, providing analysis on and responding to conversations as appropriate. Bring innovative ideas to help contribute as well as fulfil social media strategy, Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses, Measure and monitor social media objectives, using this information to help develop additional activities, Assist social media management with campaign responses and events, Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together. Knowledge & Experience C2/C1 level of Italian and at least B2 English A passion for Social Media (insight on communication techniques on websites: Twitter, Facebook, Instagram) or experience working in this or a similar marketing area, Ability to manage different tasks in an efficient, accurate and timely manner, Working in an agile manner to switch between different tasks, A desire to work in an evolving landscape where new ideas and innovation are always at the forefront of your activity, Empathetic approach to each situation, ability to understand customer position and urge need to assist during the process, An engaging personality with a genuine feel for customer service, Strong communication skills and the ability to convey a message both verbally and in written form, Desire to grow and develop your skills to develop your role alongside the brand, Understand of the importance of accuracy and quality in customer interactions, Good use of IT systems, Affinity with Social Media Management and CRM tools is a nice to have, Desire to provide excellence in all you do, An interest in or affinity with the automotive sector. Key Components to Success Within the Customer Engagement Centre you will embrace Conduent’s Core Values, using these to excel in your work and exceed our clients’ expectations. The Conduent Core Values guide how we think, act and make decisions. Drive Client Success Deliver with Quality and personal accountability Be open and Inclusive Communicate with Purpose Be a good teammate Be Conduent Proud and act with humility What Conduent can offer you Opportunity to launch a new client with a strong global network of experienced colleagues, A permanent employment contract with an attractive bonus plan, Newly refurbished attractive open plan office space in Lodz, Fun and friendly environment, team events and social activities, Opportunity to develop your skills and experience, Extensive training and learning opportunities to grow, Global Company, international diverse and inclusive environment, Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the