Digital Customer Experience Manager

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. The Manager – Digital Customer Engagement is a senior role in the firm and will serve as a Client Leader and Thought Champion in ZS’s Digital /CCM Practice. This role will have responsibility for developing and managing our Europe Digital Technology Business of the CCM Practice primarily in the Life Sciences vertical, leading a portfolio of large Digital Transformation Pan-European/Global programs, developing innovative Digital offerings tailored for Europe, and cultivating strategic relationship with our client’s Business and IT Heads (including Head of Digital, Chief Digital Officers). The successful candidate will work closely with ZS’s Digital leadership, expand new Digital business in our existing Life Sciences clients, and build trusted advisory relationships with executives at the company’s largest Life Sciences clients. Key Reposnibilities include: Support with shaping and building the market presence of ZS in Digital in Europe Lead and support large scale client business development and delivery engagements in the Life Sciences Industry Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, Marketing Technology and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics Play a lead role in shaping our client’s future state Digital Customer Engagement Solutions, Business Architecture and Program Design Partner with Client’s Business Analytics and IT organizations and delivering large scale, high impact Digital solutions delivery Drive innovations, support new offering development and commercialization of capabilities tailored for Region Europe / Global in the areas of Digital/AI/Marketing Technology Partner with Global ZS Digital/CCM Practice and ZS Europe Leadership to develop and cultivate a focused Europe Digital & Tech Team focused on Commercial topics Play an active role in counseling and mentoring Consultants within the organization • Raise awareness and excitement about our Digital offerings in ZS Europe Play a key role in Internal and External Marketing events Required Skills: Bachelor's degree required in Computer Science or related field from a top university MBA or Advanced Degree is highly desirable and preferred Minimum 7 years’ experience in selling and delivering Digital Transformation programs in Management Consulting/ Professional services firm; Ideal candidate with offer demonstrated expertise and specialization in Digital Platforms but can also straddle across other Digital disciplines: Digital Strategy, Digital Analytics and Operations Minimum 2 years’ experience in life science industry is preferred; Demonstrated experience with driving revenue within existing clients and in developing new prospects Strong ability to assess a company’s Digital maturity through senior stakeholder interviews, organizational discovery and benchmarks; Strong ability to formulate our client’s Digital strategy, technology blueprint, implementation roadmap and operating models Strong ability to design and manage transformation programs that spans business strategy, advanced analytics & AI, and Digital Technologies Demonstrated experience and strong credentials in managing large scale change programs leveraging some or all of the following technology pillars: Cloud & Digital Platforms – e.g. Salesforce Marketing Cloud, Adobe Digital Asset Management Platforms: e.g. Adobe, Aprimo, Veeva Vault etc Customer Data Platforms – e.g. Evergage, Tealium AdTech Platforms – e.g. Google Additional Skills: Ability to lead a global virtual team of consulting professionals across multiple projects; High motivation, outstanding work ethic, maturity and personal initiative Strong oral and written communication skills that enable personal impact with senior-level decision makers Strong attention to detail, with a quality-focused mindset Analytic problem-solving skills, with a creative and innovative outlook ZS is a global consulting firm. Fluency in English is required, additional fluency in European or Asian languages is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application and full transcript/set of marks (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. We are an Equality Directives employer and an Equality Act employer. NO AGENCY CALLS, PLEASE.