APJ Staff Transformation Consulting Architect – Professional Services

Are you a diverse and versatile architect with broad experience across several or all the following areas? - IT Operations, IT Architecture, IT Technology, and IT Strategy. If so, we would love to speak to you as we build out our team of versatile transformation architects (aka Staff Transformation Consulting Architects)! This IS the SWAT team that we drop into our most strategic customers to help them on their transformation journey. As a Staff Transformation Consulting Architect within our APJ Professional Services team, you will advocate and support our customers in progressing their IT transformation journey, specifically by helping them address the “how” when adopting transformational solutions. Many organisations procure technology solutions but are then challenged on how to evolve their IT capabilities to derive the benefits of that investment. You can consider the Transformation Consulting team as the magicians addressing this challenge. We give our customers a detailed plan on “how” to evolve their people, processes and technologies and then help the customer with the adoption of this plan. The role “Staff” denotes that this is a senior individual contributor role. This exciting role is APJ wide so you can leverage your skills across a wide range of cultures, countries, and customers. We are looking for team members that are equally comfortable with leading a strategic discussion with a customer executive as they are jumping deep into analysis, reviews, process reviews, identifying gaps, benchmarking, interviewing, etc. This is a multi-faceted role that requires you to roll up your sleeves and get into the detail (“walk the walk”). We are looking for someone with a blend of experience in IT Operations (Day 2/Support Models), Enterprise/Solution Architecture, Process Mapping, Strategy Consulting, hands-on technology experience across a wide range of technologies (including VMware), Business Acumen, Data Collation/Analysis, Gap Analysis, Target State Definition, etc. To put it simply, we are looking for experts that have been around large-scale transformation programs and have experienced the good, bad and the ugly, and can use this experience to guide our customers. You will be responsible for the design of complex operational transformational solutions. You will do this by leveraging existing frameworks/intellectual property (IP), developing new reusable frameworks/IP, coaching internal and external stakeholders, and bringing this all together with the right messaging to ensure our customers have a detailed plan on “how” to transform. In many cases you will be working autonomously and will be therefore required to cover all aspects of the engagement (workshops delivery and notes capture), analysis, data collation, deep process mapping and analysis, deliverable creation, etc). With the primary focus being operational enhancements, you will also need to be comfortable with the application of operational frameworks. This includes guiding our customers on the required roles, skills, RACIs, team structures, process enhancements, service operations recommendations and operational readiness. This exciting role interacts at many stakeholder levels within our customer’s teams. Common stakeholders include Enterprise Architects, IT Operations Managers, Project Managers, Service or Portfolio Directors, VPs, and CxOs. Internally your stakeholders will be the Account team, Professional Service Directors and Delivery Managers. You will work closely with Technical Consultants and Solution Architects from our Professional Services teams on engagements. Responsibilities Drive practice business development with Client Services Executives to support pre-sales activities, with a primary focus on scoping work, creating proposals, and contributing to statements of work and RFPs Lead and conduct engagements in a billable capacity; ensuring solutions are delivered per the SOW and estimated effort Maintain an expert level depth of knowledge within the operations transformation area Provide high-level operations transformation direction and expertise in services pre-sales discussions with clients Work with VMware’s Professional Services Engineering team to define, develop and implement tools and documentation needed to ensure consistency of the solution methodology, and to create new services and solutions Deep Analysis of Customer Environments (spreadsheet assessments, process mapping, creating of roadmaps, creation of transformation backlog, delivery of sprint-based remediation activities) Effectively communicate operations transformation solutions architecture to the customer, third parties and the delivery teams Create operational procedures, optimised process maps, organisational models, communication plans, and onboarding procedures that will drive meaningful adoption of VMware products and services Lead Agile sprint workshops that deliver a Minimal Viable Operation Model and Product (MVP) for the customer, through the addition of comprehensive and enhanced enterprise-scale features and capabilities, across multiple lines of business and corporate operations Participate in regional events to promote the Transformation Consulting practice, network with industry peers to maintain your expertise and adopt fresh ideas for growth, development, and improvement of the team Maintain proficiency in VMware’s operational and technological capabilities Obtain continuous feedback from the field, customers and partners bringing market intelligence back to Professional Services Engineering and present recommendations on initiatives, which enhance operations transformation capabilities and offerings Requirements Significant broad experience in IT (operations, architecture, strategy, engineering) Proficient competency with at least four technology domains – Cloud, Security, Virtualisation, High-Availability, Containerisation, Application Development, Storage, Compute, Automation, Reporting or Monitoring, Networking, Digital Workspace, User Experience Significant experience in the usage of VMware Technologies (design, architecture, and operations) Proven experience as a Technology Leader (practice lead, operations lead, architecture lead, program lead) Experience working in small start-up teams where you are: Often required to deliver all parts of an engagement Often doing something new for the first time and need to develop the content/collateral from the ground up Strong presentation, executive client management and business development skills Proven experience delivering IT organisation transformation programs Proven experience in executive communication and presentation delivery Excellent collaboration skills, both in-person and remote Proficient use of tools (Excel, Visio, PowerBI, PowerPoint, Word), frameworks, and design patterns Ability to hold Australian Government Security Clearance if required for a customer engagement (Australian Citizen with a verifiable background) Ability to travel up to 30% (domestic and international) Ability to work across different time-zones in Asia, Pacific and Japan One or more of the following, ITIL, IT4IT, TOGAF, Zachman Framework certification is desirable BEng/BFin/BEc/BSc/BA degree, or equivalent extended study demonstrating comparable primary and secondary research, and organisational skills. All other operations/reporting/technical training will be considered. Languages: English at a professional level (additional languages also desirable) Category : Services and Consulting Subcategory: Consultant Experience: Business Leadership Full Time/ Part Time: Full Time Posted Date: 2022-03-16 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. 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