Initial Hygiene Operations Manager

Operations Manager - Initial Hygiene Reporting to: Divisional Manager Direct Reports: Team Leaders / CDR / Relief CDR Significant Relationships: Sales Manager, Credit Control. Contact Centre, Centralised contract admin Overall Job Purpose To support the Divisional Manager whilst continuously improving the quality and efficiency of the service provided by the Branch by implementing appropriate processes and managing the service delivery team in accordance with IH Company policy in order to achieve planned performance targets. Person Profile Leadership/motivational skills: Motivate and manage the team in line with the company vision Inspires and gains respect acting as a role model for staff Financial: Must be computer literate to enable completion of regular reports Organisational management/self management: Ability to implement agreed plans. Flexible and pragmatic – able to identify priorities and react quickly and effectively to unexpected issues Self-sufficient and proactive, yet able to identify and escalate problems where necessary – help to providing solutions to those problems. Resilience Thinks and acts clearly when under pressure Results orientation: Supports Team Leaders in achieving business & staff objectives Able to work with peers, subordinate and management effectively – and to positively challenge and work with others Decision making: Sound judgement and ability to problem solve effectively and make good decisions in line with parameters as agreed with the Branch. Communication skills: Communicates clearly – both orally and in writing Change management: Capable of working in changing working environments Willing to grasp and apply new working practices Open-minded – flexible to change Able to work outside normal parameters Customer: Distribution / logistics experience to Multi-drop locations Experienced in business to business service / customer relationships Able to develop and maintain effective customer-facing relationships Able to retain existing customer base. Focused on achieving service excellence People: Experienced in supervising and motivating people Able to communicate effectively, ensuring sound 2-way communication Able to ensure staff understand and adhere to operating practices Capable of supervising and motivating service drivers Requirements Financial Management: Is aware of and continually works towards reducing unit operating costs and improving service efficiency Business Area Management: Maintains accurate and up-to-date information on service performance Reviews operational performance with the service management team on a daily basis Reviews route journey records daily as part of the debriefing process Resources Management: Reviews resources available proactively and on a daily basis At an early stage highlights and proposes solutions to serious under-resourcing issues In conjunction with the service centre manager plans Bank Holiday schedules early to minimise customer service issues Discusses and agrees detailed weekly action plan with the service centre manager Personal Standards: Implements IH Personal Standards in own role and supports IH Personal Standards in others Adheres to all legal requirements and company procedures. In particular: Manual Handling Vehicle Legislation Health & Safety Waste Disposal Training & Development: Runs on-job training sessions using approved lesson plans on regular basis Participate or assist in the induction process for all new CDR’s Carries out coaching with team members to improve understanding and on-job performance Decision Making: Ensures availability and accuracy of all relevant data required for key decision-making As part of the daily debrief and daily communication with the branch, reviews the decisions made to evaluate effectiveness In conjunction with the branch agrees corrective / preventative action with team members where appropriate Communications: Implements regular and open communication to actively seek and share information and views with Drivers Implements and maintains systems to ensure active communication with customers regarding late deliveries, bank holidays deliveries etc. Communicates Bank Holiday schedules effectively to other Managers and the branch. Business Relationships: Maintains regular communication with the Branch Team Leaders to ensure effective delivery between the business and Branch. Liaise with Fleet Management and relevant external companies / regulatory authorities to ensure the vehicle fleet is properly maintained and legal requirements are met. Deals properly and effectively with all IH customers queries as passed to him/her. Assesses quality of service and / or market potential during Driver route accompaniments. Site Management: Ensures that the site is secure at all times and that all the company stock and assets are protected. Benefits We value the work our Relief Service Drivers do, and we reward you with: A competitive salary package Use of a Company Van Monthly Bonus scheme Overtime if available Sales Lead Commission - this isn’t a sales job, but we do need you to pass any sales leads onto your local sales consultant Salary grading system linked to performance for those colleagues who are keen to develop their career within our business. Company contributory pension This job can be whatever you make of it; whether you are happy to come to work, do a great job and go home worry free; or want to go to work, impress and climb the ladder into management. Apply and find out why this is the job for you! Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here: https://bit.ly/2IORzXH