Technical Writer

Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology – or multiple X-ray technologies – to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Responsibilities • Develop comprehensive documentation that meets organizational standards • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation • Evaluate current content and develop innovative approaches for improvement • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct • Duties may be modified or assigned at any time to meet the needs of the business. Qualifications • Bachelor’s degree in relevant technical field • 2-4 years’ industry experience as an effective technical writer • Proven ability to quickly learn and understand complex topics • Previous experience writing documentation and procedural materials for multiple audiences • Superior written and verbal communication skills, with a keen eye for detail • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content • Proven ability to handle multiple projects simultaneously, with an eye for prioritization • Firm understanding of the systems development life cycle (SDLC) • Previous software development experience OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.