APAC Transaction Manager, Commercial Sales Operations

The Role: APAC Transaction Manager, Commercial Sales Operations The Location: Hong Kong The Team: Transaction Management is a dynamic and highly collaborative team responsible for enabling and managing sales fulfillment processes in an exciting environment. Sales Operations Representatives demonstrate deep proficiency in data and systems management, to develop deep understanding of sales operations practices, and working knowledge of business products, enabling them to provide a full range of support/ancillary services to the commercial organization. The Impact: This position strengthens the organization’s relationship with existing accounts by providing quality, efficient and standardized customer service, both pre- and post- sales. Diverse and flexible portfolio coverage, positions the individual to shorten client response times and increase service quality, helping clients meet their financial and risk management needs. The role additionally plays a critical part in ensuring we meet audit and regulatory requirements. What’s in it for you? High transparency working in both cross functional and global groups, including but not limited to sales, product, analytical support, data, Compliance, IT, and finance functions Develop your Business Insight and Sales Operations processes in the financial services sector Deepen your knowledge of our primary products and services within the Ratings business and their impact in the Capital Markets Responsibilities: Assist in the sales implementation processes- primarily including order execution, ensuring accurate billing, and system entry to warrant maximum revenue realization Track customer developments and trends to help craft future offerings Collaborate with Business Developers, Relationship Managers, Portfolio Managers and other Transaction Managers to effectively own the sales pipeline and assist in handling transactional customer queries Collaborate with other internal functions and act as a bridge between Sales and those functions as required Comprehend appropriate understanding of relevant regulation and company policies for supporting internal and external clients Maintain knowledge and comprehension of the pricing strategies and approval guidelines Facilitate client on-boarding regulatory requirement with internal functions Actively identify and communicate with APAC Head of Transaction Management about opportunities to refine internal processes to streamline sales operations Demonstrate strong problem-solving and prioritization skills to be able to deliver quality customer service independently Be prepared to participate in periodic and/or occasional global or cross-regional meetings which can happen out of APAC business hours What the Hiring Manager Says: “You will be flexible and willing to tackle anything. You will also support the entire group and will have exposure to many different business units working on product-mix and with our vendors. This person will have good phone presence, competence, and very tech savvy.” What We’re Looking For: Basic Qualifications: Bachelor’s degree. Business, marketing, finance, economics or related discipline is preferred 2-4 years’ experience required, preferably in sales support, client service, operations experience or related role Strong and effective oral and written communication to effectively work well with clients and S&P Global employees Advanced systems skills, including complete understanding of Excel (proficiency with formulas, macros, pivots would be advantageous) Good command of both spoken and written English and Chinese; Mandarin Chinese proficiency is essential Preferred Qualifications: Other Asian language skills such as Korean and/or Japanese is highly desired Knowledge of salesforce.com Understanding of primary products/services within a Ratings business, and elementary understanding of the Capital Markets would be advantageous Previous experience working across a fast-paced matrix organization partnering with cross-functional teams, preferably in financial institutions About S&P Global Ratings S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.
LI-EW1 ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 271891 Posted On: 2022-03-11 Location: Central, Hong Kong