Manager, Inside Sales

Join a team that is changing millions of lives. Transforming smiles, changing lives   At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.   Ready to join us?  About this opportunity As the Inside sales Manager for Iberia, you will be office based and manage a team of inside salespeople. You will lead our Inside Sales Team and be responsible for monitoring sales metrics and overseeing the entire inside sales process to ensure KPIs and objectives are met. To effectively manage and engage your teams, you will need excellent communication skills and excellent team-spirit. You should be able to motivate your team, with special emphasis on motivating inside sales professionals to achieve and exceed targets with the ultimate objective of achieving customer satisfaction. In this role, you will… Manage the inside sales representatives team Set and track sales targets for your team. Suggest and implement improvements in the sales administration process. Report on sales metrics and suggest improvements. Accomplishes staff results by communicating job expectations; planning, monitoring job results; coaching employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Review and evaluate all employees within the department, including team development and Succession planning. Maintain cross-functional/interdepartmental relationships with peers across the organization to share information, streamline procedures, finding solutions to mutual issues. Monitor and act on Customer feedback (NPS/Complaints/CSAT) Where appropriate Drive continual improvements and corrective actions within local customer care teams with a focus on improving the customer experience and maintaining Service Level Agreements. Develop appropriate operational metrics and dashboards to allow agents and management to monitor performance. Ensure operational reports are provided on time. A focus on automating and continual improvement of the appropriate metrics. Prepare monthly, quarterly, and annual sales forecasts Use customer feedback to generate ideas about new features or products Research and discover methods to increase customer engagement. Ensure sales, finance and legal policies and procedures are met. Build an open-communication environment for your team In this role, you’ll need … BA/BS degree or equivalent experience 7+ years of relevant experience including sales and management 1-2 year’s Inside Sales management experience is considered a plus but not mandatory Be fluent in Spanish and English Sound like a good fit?      Great! Click the