Customer Relationship Specialist

Customer Relationship Specialist Opportunity for your customer service skills to shine. 2021 Best Places to Work –
1 in Health Industry Award winning benefits and good location ABOUT THE COMPANY Join a passionate team in this Mount Wellington location, as a customer relationship specialist. This team makes an impact on the lives of patients and their families every day. If you want a role that challenges you every day to think on your feet, in a supportive environment, look no further. Reporting into an experienced team lead, you will have best in class training and development. With an affinity to healthcare and a customer focused approach, this opportunity will take your skill set to the next level. Your love for the pure customer service function will be met on all levels and you’ll have the added benefit of knowing that what you do every day makes a difference. ABOUT THE ROLE In the dynamic and challenging world of medical sales, the Customer Relationship Specialist is an integral team member contributing to the success of our business. You will take ownership of your role by partnering with and supporting our internal and external clients on the following matters: Respond to all customer enquiries, from nurses and procurement staff in District Health Boards to Clinicians, on a variety of issues. Manage & coordinate consignment inventory and liaise with both internal (sales and management) and external (hospitals and medical staff) stakeholders as appropriate to ensure timely delivery of products. Provide support and information to field sales staff and develop strong partnerships with the team to serve our customers Ensure orders are processed and entered accurately into our systems Work with Warehouse and Loan Kit teams to investigate customer queries and take ownership to provide solutions. Qualifications It’s all about YOU To be successful in this role you will have: Demonstrated success of how you have excelled in a customer service role. Proven accuracy in order processing and entering. Strong numerical ability and experience with Microsoft Excel. Strong communication skills to be able to investigate customer queries and take ownership to provide solutions. Agility and accuracy to be able to respond to customer enquiries. Strong team player-you’ll be providing support and information to field sales staff and develop strong partnerships with the team to serve our customers Previous experience of managing & coordinating consignment inventory. COMPANY CULTURE You will be rewarded through a competitive remuneration package along with continuous training, support and award-winning leadership development programs. Being part of Johnson & Johnson can change everything, including YOU: If you are interested, please apply online using the link below. You will receive an automated email confirming receipt of your application. Every application is reviewed by the Talent Acquisition team and candidates will receive notification of the outcome of their application in a timely manner. As a leading global healthcare provider, Johnson & Johnson has implemented a COVID-19 Vaccine Policy in New Zealand which requires new employees to be fully vaccinated for COVID-19 in order to commence work, unless they have a valid exemption. Closing date: COB Monday, 28 March 2022. Johnson & Johnson is an equal opportunity employer who supports inclusive, flexible and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender. We are committed to working in partnership with Maori and the Treaty of Waitangi and all other ethnic groups in New Zealand and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems. We draw pride and strength from you, your colleagues and the world we care for—all backgrounds, beliefs and the entire range of human experience—coming together to bring health to billions.
1 AFR Boss Best Places to Work – 2021 Health Industries The AFR Boss Best Places to Work awards recognise organisations that are pioneering new ways of working and pushing the boundaries when it comes to workplace policies and practices. Johnson & Johnson has been awarded first place under the Health Industry list in 2021. Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Primary Location New Zealand-Auckland Region-Auckland- Other Locations Asia Pacific-New Zealand-Auckland Region Organization Johnson & Johnson (New Zealand) Limited (8360) Job Function Operations Requisition ID 2206005270W