E-Banking Specialist

«out The Role Join one of the best in Arizona. Foothills Bank has been designated a Top Company to Work for in Arizona! Summary Provides a complete range of customer and branch support for Internet Banking services. Handles the Netteller setups, customer calls, demonstrations, and files. Responsible to make on-site visits to new and existing business Internet Banking customers. Provide backup by completing wire transfer requests from branches/departments accurately and timely. Provide extraordinary customer service both on the phone and in person. Overnight travel required occassionally to other branch locations or customer sites. DUTIES AND RESPONSIBILITIES: Cash Management Sales and Support Provide a complete range of customer and branch support for Internet Banking services. This would include main frame computer support and technical support. Coordinate e-banking relationship with business customers and act as liaison between loan officer, business, and bank. Provide sales and support visits to new and existing business Internet Banking customers to introduce the NetTeller product, train or ensure customer satisfaction. Responsible for working referrals for e-banking services form various departments including internal customer contact, product installation and ongoing support. Handle customer calls/support in a timely manner and provides customer satisfaction for all Cash Management products. Provide branch and customer service support as requested/needed. Complete on site visits to new or existing business prospects as requested by supervisor. Schedule/conduct personal training time for customers when needed/requested. Demonstrate over all understanding of e-banking products and services. Ability to sell, implement, train and provide ongoing assistance to customers. Assist officers and department managers with the solicitation of new e-banking relationships. Ability to identify opportunities for adding value to existing relationships. Work closely with Retail Services Department and Operations officers in development and rollout of new e-banking products. Responsible for ensuring Cash Management New Account and Cash Management products (including but not limited to: RDC, ACH, WIRE, and POS PAY) are setup accurately. Responsible for the set up and maintenance of new Cash Management accounts by following established bank defined guidelines and procedures. Perform quality control check of NetTeller maintenance daily. Update customer information on the appropriate main frame computer system(s) as requested. Perform Cash Management maintenance as needed. Perform quality control check of NetTeller maintenance daily. Scan and Index all applicable documents as related to the job. Review and log the ACH Returns/Corrections report; send report to the applicable branch to contact Cash Management customers as needed. On an annual basis, verify the ACH limit in the file to ensure it agrees to the computer and retrieve appropriate authorization levels for each review. Develop and improve skills through training programs and regular feedback discussions with supervisors, which help further professional development. Participate in all training sessions and complete all assigned BVS compliance courses. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. About You QUALIFICATIONS: High school degree or equivalent required. Minimum of 2 years in banking. KNOWLEDGE, SKILL, ABILITY: Strong organizational, customer service, written and verbal communication skills. Well organized with ability to prioritize and multi-task in a fast paced work environment. Thorough knowledge of various office software. Proficiency in Word, Excel, PowerPoint, Internet Explorer, Email and Calendaring. Knowledge in the following banking/technical areas: Internet banking and cash management products. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Must be capable of up to 15% travel (e.g. 3.5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in numerous community bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.