Patient Experience Concierge

Overview POSITION SUMMARY: The Concierge greets all patients, families, visitors and staff in assigned area. Proactively assists individuals, providing information, direction and hospitality. May provide guidance to individuals related to other OSF facilities/service areas, coordinate transportation needs, provide local area direction, and advise of area accommodations or amenities. Qualifications REQUIRED QUALIFICATIONS: � High School diploma or GED � 6 months of direct customer service or hospitality experience � Basic working knowledge of computers systems � Demonstrated oral and written communication skills � Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues � Demonstrates ability to multitask in a fast-paced environment � Interpersonal skills to interact and communicate with individuals of various diversities and abilities PREFERRED QUALIFICATIONS: � Experience working with an electronic medical records system EOE/Minorities/Females/Vet/Disabled Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.