Production Specialist

Responsible for handling inbound and outbound calls from any part of the globe that the call originates from Equipped to handle all general reservations and deal with changes to all reservations Process refunds to passengers and answer general airline and reservation queries Handle mileage plus reservations and queries Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor Ensure accurate documentation of customer profiles/reservations Handle customer complaints and provide first time resolution Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keep all company information which includes customer information confidential and secured Graduate of a 4 year course fresh graduate with or without call center experience may have other experiences in other industries Undergraduate (must complete 2 years in college with no back subjects) must have minimum of 6 months Call center experience