HR Total Reward Associate - Cairo Business Hub

Auto req ID: 268389BR Job Description Medical Administration Work on the medical database sent by the direct medical supervisor and update it on a daily basis Conduct Medical onboarding for the hires and Administer Medical card issuance process for new employees and any additions in all locations Coordinate and administer end to end medical approvals cycle between the medical company and and the nursing team/HR Extract of prescriptions for chronic treatment and review the amendments and the medicines sent from the pharmacy and dispatch them on a monthly basis Execute end end medical insurance invoicing process Draft a list for doctors and nurses’ salaries in the medical department and follow up on the payment process Ensure ambulances’ maintenance and safety Review claims sent from pharmacies and cash claims of Employees in each legal entity and review claims of hospitals Conduct sessions to explain the medical service Coordinate with the direct supervisor to select random samples to conduct drug tests on a monthly basis General Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements Partner with team to execute plans to improve customer satisfaction with a focus on processes Manage escalation and takes ownership for ultimate issue resolution Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed Ensure knowledge management platform is updated Qualifications/Requirements HR Shared Services process and SLA management experience 0-2 experience Service management and ticket management system experience -preferable Customer orientation Process management and continuous improvement with a focus on optimization and productivity Technical / Functional Skills & Knowledge of HR Tools and Interfaces Fair English language skills Relocation Eligible: Not Applicable Job Type: Regular