Order Management Executive (Taiwan Market)

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? We are looking for an Order Management Executive (Taiwan Market) to make a difference! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. Purpose of the role Work with our customers in a professional manner, to ensure we meet our customer’s expectations from order to delivery and to achieve the highest levels of Customer Satisfaction. Receive, analyze, monitor, solve, record and process all requests for customers purchase orders, credit notes, warranty claims, handling complaints and providing a service that allows to meet the needs of internal and external customers. Responsibilities Provide customer service by phone, email, web chat according to the WUSAC methodology, register these communications in our CRM system (Sales Force.com), in order to address the requirements to solve cases and close ensuring customer satisfaction. Properly handle the entry and modification of purchase orders in SAP of all channels in the shortest possible time ensuring the accuracy of the information. Create discount forms through the Workflow application for approval of Product Managers, Business VP, Finance Leader and/or Country Manager. Enter complaints and claims in the CRM system, assigns the necessary tasks via the Workflow to supply chain support and once response is obtained, to respond to the client using CRM system. Update customer on order status estimated delivery date, materials parameters, billing, transport, etc. Create and manage credit notes on adjustments or commercial returns with approvers and corresponding channels to ensure timely response to customers. Monitor the portfolio areas, logistics, quality control and product managers for approval. Raise Materials creation requests if the reference has not been setup in SAP. Use configuration tool to build the Build of Material (BOM) for adapted products Made-to-Order (MTO) orders Validate with the Credit Department on customer credit status if there is a block during order entry of purchase orders Participate in the Short Interval Meeting (SIM) logistics meeting with supply chain team to ensure timely delivery as pre our Commercial Logistics Offer (CLO) and customer’s expectations. Actively participate in training programs and training to improve skills, which allow to achieve optimal performance. Participate in and actively promote the company’s continuous improvement program looking for ways to continually improve the way. What qualifications will make your successful: Degree in Business Administration/Logistics/Supply Chain or any equivalent. Taiwan university graduates, fresh graduates are encouraged to apply. Proficiency in Mandarin/Chinese is a must to support Taiwan market. Proficiency in Hokkien (Min Nan Yu) is an added advantage. Strong interpersonal and communication skills Ability to work effectively in a team and independently Strong numeracy, verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time Flexible and willing to work additional hours during high peak volume times during month end and quarter end Organizational and problem-solving skills with attention to detail is highly desired Working knowledge of ERP SAP and CRM Salesforce.com application is an advantage Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.