L2 Industry Technical Engineer

As part of the Country Service Operation, you will be developing and providing technical expertise in order to achieve business objectives and propose new services. The role will continually look to develop technical and commercial excellence to ensure best in class service offer and delivery, participating to overall Customer Satisfaction & Gross Margin improvements by getting faster challenge resolution and contributing to excellence & efficiency in service operation. He/She will act as a role model for field technicians in collaborative mode with Safety, Execution, Quotation, Sales, Marketing and quality providing them with expertise and guidance creating Quality and innovation to increase added value. What will you do? Knowledqe Pole • Ensure daily Technical Support to Field Service Representatives (S’chneider and Partners) in .your respective area to ensure proper execution of service delivery and customer satisfaction. • Provide support to high profile accounts, Single Point of Co.ntact (SPOC). • Working closely with Quotation, Sales, Marketing or Quality in complex service or diagnostics proposals. • For most critical/complex issue take lead of RCA/resolution (data collection, perform analysis, TEX, PRB, escalation to level3 if necessary), manage communication with customer and ensure proper delivery of Technical expertise report to customer. • Make remote pre diagnosis to identify issue and decide resoqrces needed to relevancy of FSR dispatch and parts need for repair activity. Visit customer site with FSR to provide a complex solution/application. Validation • Collaboration in method of statement and risk assessment for service activities perform by safety and execution. ( Procedures ) • Set added value FSR FSTA report for install base. • Play dynamic role for work validation accuracy, proper work methods, techniques, and compliance with applicable standards and specifications. • Contribute add ding value in customer reports . Technical report and commercial report. Competency Development • Play dynamic role with execution coordinators about technical requirement to drive the annual training program. ( FSR Career Plan ) • Provide technical competencies to upgrade technical Know How. • Coordination with business to ensure training for new product. • Launch pilot process Know-How Transfer. Quality • Improve service performance in operational procedures. • Set technical and commercial standards for deliverables reports (architecture, description, added value ... ) • Track Quality alerts published by Quality department. Technoloqy & Innovation • Maintains up-to-date knowledge of Schneider Electric products/solutions/services and analysis competitors .news. • Keep abreast of relevant and emerging technologies to development and upgrade service tools. Ongoing proactive research and learning about new products, technologies and applications. Lead Digitize. • Transform new customer needs in new technological opportunities/solutions • Manage Service Operation Community (SOC) and participate sharing best practices. What qualifications will make you successful? University studies in Engineering or similar. 5 years minimum of experience as part of Field Services Representative, engineering, technical office, technical support or quality team in