Loan Support Specialist

«out The Role In this role, you are responsible for general administrative support to Loan Officers of the Bank. As a Loan Support Administrative Assistant, you are a contributing member of a team. You will proactively work to develop and retain customer relationships. You will ensure compliance with regulations and audit standards as they relate to job responsibilities. You will maintain high quality personal performance standards and actively request support and training as needed. DUTIES AND RESPONSIBILITIES: 1. LOAN OPERATIONAL SUPPORT Performs daily Loan Maintenance. Uploads New Loans and Modifications to JHA operating system as a normal course of business. Reviews daily reports and maintenance on an alternating schedule. Follows up on collateral documentation using approved tickler systems. Reviews files for compliance and completeness. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. In addition, follow company policies and procedures, management directives, security, and operational procedures. 2. OTHER REQUIRED DUTIES AND RESPONSIBILITIES Backs up other Loan Processors as needed. Assists other employees as time allows. Ensures that the branch facility and equipment (internally and externally) are maintained, always projecting a neat and organized image, and facilitating the delivery of quality products that exceed the customers expectations. Responsible for keeping all information related to customers, co-workers and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information. Completes required training by applicable due dates with a passing score and ensures compliance regulation in areas of responsibility. Performs other duties as necessary. 3. PUBLIC/EMPLOYEE RELATIONS Maintain contact with customers to retain and continue to develop customer relationships by providing a consistent quality level of service that is timely, thorough and responsive to all customers. Take ownership of customer issues until they are resolved to the customers’ satisfaction; including making the determination as to when it is necessary to involve the Department Manager or other resources. As a representative of Valley Bank, you will conduct yourself at all times in a positive and professional manner, while maintaining a professional appearance and treating all customers and co-workers with dignity and respect. 4. COMMUNITY SERVICE / PERSONAL EXCELLENCE As a Loan Support Administrative Assistant, you are responsible for pursuing excellence by setting personal growth goals, identifying opportunities to grow, and acting on those opportunities to learn. Identify personal interests and opportunities to make a positive difference for someone else. Give back to the community by participating in at least two community service activities each year. About You QUALIFICATIONS: Education and Experience: - High school diploma or GED equivalent. - Minimum of 1-2 years of banking experience, preferably in the Loan Department. KNOWLEDGE, SKILL, ABILITY: Ability to work with under pressure. Skill in computer applications. Ability to alphabetize correctly. Ability to perform basic mathematical calculations. Ability to communicate effectively orally and in writing. Ability to use listed tools and equipment. Ability to understand and follow written and oral instructions. Ability to establish and maintain effective working relationships. Knowledge of accounting principals. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation. Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.