QA Manager, Secure Power

Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? MISSION - The fast and effective resolution of customer complaints - Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented - Ensure a reliable process is operating to solve customer complaints fast and effectively - Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest - Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent recurring. - Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers - Lead execution of containment actions for known problems AREAS OF RESPONSIBILITY - Ensure the team following issue to prevention process to solve customer issues in a timely manner - Escalate the problems to LoB and plant to speed the problem solving based on problem nature - Manage the none quality cost and work with key stake holders to continually reduce none quality cost - Conducting root cause analysis (RCA): Ensure root cause analysis is and preventive action are taken from LoB/manufacturing plant regarding to design, manufacturing and supplier quality issues - Communication to the customer as complaint manager: Develop the communication strategy to customer for product quality issues with RCA report. The position may visit the customer to verbally explain the report when requested. Qualifications Education: Bachelor or Master degree in Electrical or Electronics Engineering, or equivalent. Job Related Experience: - 5 years of experience in design or quality assurance of electric products, (the experience of UPS, industrial cooling products are preferrable.). - 5 years of experience to deal with quality issues with customers and proven record on solving critical quality issues - Understand ISO approach to ensure product and process quality Business Understanding: Understanding IT business, customer nature and customer requirements on product and process quality Others (e.g. language skills, technical skills): - Strong influence skill with global mindset - Multicultural skills - Communication capabilities - Technical report writing skills. - Excellent verbal and written communication skills in Japanese and English. What’s in it for me? Family care leave Comprehensive medical coverage for employee and dependents Worldwide Employee Stock Ownership …and more! Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €29bn global revenue for 2021 135 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D Video Link: https://youtu.be/J0cFSdFpI24 Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schedule: Full-time Schedule: Full-time Req: 007P5W