Customer Care Representative

<p><b>Customer Care Representative </b><br />
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<b>Do you enjoy being part of a successful team?</b><br />
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<b>Are you a Customer Care Specialist looking for a new opportunity?</b><br />
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<b>Join our Team!</b><br />
As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, control and inspect assets across many industries. Customers are provided with peace of mind needed to reliably and efficiently improve operations. Our team has a collaborative sales mind-set, a technical understanding of our products, providing highly customizable solutions.<br />
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<b>Partner with the best</b><br />
As a Customer Service Representative you will support the tendering team for the APAC region. You are responsible to prepare proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment. Works on the basis of a predefined sales plan.<br />
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As a Customer Care Representative, you will be responsible for:</p>

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<li>Acting as a focal point to ensure delivery of great customer service for an assigned scope of country / region / P&amp;L combination</li>
<li>Providing phone, email and web support to Sales, Projects/services, Channels, Direct Customers for information on price, lead times, status of internal / external sale orders, return materials and shipments</li>
<li>Supporting KYC, commercial pre-qualification and projects bidding</li>
<li>Generating quotes using established quotations processes and tools (SAP and other relevant business platforms) meeting company standard turn-around targets</li>
<li>Following up open quotations and recording key metrics variables as advised by team leader</li>
<li>Managing daily order management activities include coordinating with factories in other region, order amendments, retention of documents and proactive communication with customers</li>
<li>Processing of orders, purchase requisitions, purchase order requests and customer&
39;s data maintaining 100% compliance on process &amp; policies</li>
<li>Supporting Invoicing, audits, work with Finance and Collections teams to improve Receivables performance</li>
</ul>

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<b>Fuel your passion</b><br />
To be successful in this role you will:</p>
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<ul>
<li>Bachelor&
39;s degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Sales).</li>
<li>Be able to demonstrate good oral and written communication skills</li>
<li>Be able to show good problem-solving skills along with interpersonal skills.</li>
<li>Be a team player with ability to work independently</li>
<li>Be a natural, proactive communicator with good customer service skills</li>
</ul>

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<p><br />
<b>Work in a way that works for you</b><br />
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p>
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<ul>
<li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li>
</ul>

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<p><br />
<b>Working with us</b><br />
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br />
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<b>Working for you</b><br />
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p>
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<ul>
<li>Contemporary work-life balance policies and wellbeing activities</li>
<li>Comprehensive private medical care options</li>
<li>Safety net of life insurance and disability programs</li>
<li>Tailored financial programs</li>
<li>Additional elected or voluntary benefits</li>
</ul>

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<p><br />
<b>About Us</b><br />
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we&
39;re committed to achieving net-zero carbon emissions by 2050 and we&
39;re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.<br />
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<b>Join Us</b><br />
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!<br />
<br />
<b>About Us:</b><br />
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we&
39;re committed to achieving net-zero carbon emissions by 2050 and we&
39;re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.<br />
<br />
<b>Join Us:</b><br />
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&
39;s come together and take energy forward.<br />
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Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p>
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