Healthcare Customer Service Rep

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Conduent is hiring several Onsite Healthcare Customer Service Reps. No weekends! Hours: 9am – 5:30pm Pay 17.50/ 18.50 for Bilingual Candidates Job Summary: The Conduent Patient Access Solutions group is nationally recognized for its planning, content, and process expertise in the design and management of compliant, streamlined reimbursement and patient assistance programs. The Conduent Patient Access Solutions group is dedicated to delivering the highest-quality, leading-edge services so patients can experience the best possible medical outcomes. The Institutional Patient Access Specialist strives to eliminate barriers to patient assistance provided in obtaining medications for complex and rare medical conditions. The Institutional Patient Access Specialist, reporting to the Program Manager or Supervisor, navigates institutional eligibility criteria, performs administrative functions and interacts with key stakeholders in a call-center environment. Institutional Patient Access Specialists require personal integrity, strong empathy, a high level of accuracy and superb attention to detail. Key Job Responsibilities: (Duties may include, but not limited to all or some of the following) Ensure timely completion and documentation of day-to-day work activities Accurately enters facility enrollments for approval, denial or rejection Verify and process electronic or manual replenishment requests Assist Patients/HCP with completing enrollment application Handle and resolve patient/HCP inquiries Troubleshoot internal processes, caller and customer issues Communicate with facilities to review exception reports and resolve program issues Act as liaison between program and distribution center Maintain spreadsheets for monthly reports Meet department customer service and call standards Troubleshoot order issues Print, mail or fax program correspondence Validate facility licensing Process facility inbound correspondence Perform clerical duties: filing, faxing, shredding, etc. Participate in department meetings Perform ad-hoc projects for management Create and draft program letters as needed Training and Review on program/product modules Job Qualifications: Education: High School degree or equivalent required Experience: 2+ years in customer service, pharmaceutical, medical, insurance, call center, or related similar field 1+ year in PAP( Patient Assistance Programs) preferred, but not required! All Candidates will take a typing test and must score 30 wpm or better to be considered. Must be willing to take and pass a background screen and drug test if offered a position. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the