Groups Coordinator

Posting Date Feb 24, 2022 Job Number 22027448 Job Category Reservations Location The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Benatky, Italy VIEW ON MAP Brand The Luxury Collection Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection. The Groups Coordinator will report to the Dir. of Sales, she/he will be part of a Cluster Sales Department composed by Hotel Danieli, The Gritti Palace and JW Marriott Venice Resort & Spa. It is a full-time, temporary role (40-hour working week made of 8 hours per 5 days and 2 days off). Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. The impact you’ll make What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Proactively promoting all the options open to them, as well as being on hand to answer any questions about our hotels and services, you’ll make sure they know about everything they could wish for – and more. You’ll help create the warmest welcomes and most memorable visits that keep them coming back again and again. What you’ll do Collect and answer in a timely manner to all group sales leads. Manage group requests from initial proposal to close-of-sale, seating, and collection of payment. Manage and update group sales database. Conduct and/or attend weekly/monthly BEO meetings to review group contracts and ensure last minute changes are communicated with appropriate departments. Work in an efficient and proactive manner with all departments involved in groups’ stays: Sales Office, Front Office, Events, Food & Beverage, Housekeeping, Butler, Concierge, Revenue, Finance. Monitor and organize group room inventory in order to have all Marriott systems up to date, anticipate overbooking and timely communicate any discrepancy to the Sales and Revenue leaders. Evaluates opportunities for business originating from the sales department and suggests the optimal pricing options or alternative date options for each. The position facilitates the evaluation process to ensure a timely and optimal response is made to all sales leads. Record, store, access, and/or analyze computerized group rooming and financial information. Classify, code, and summarize numerical and financial data to compile and keep group rooming and financial records, using journals, ledgers, and/or computers. Complete reports as specified. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. What we’re looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details Positive outlook and outgoing personality Planning, multi-tasking and time-management skills Perks you deserve We’ll support you in and out of the workplace by offering: Team-spirited co-workers Encouraging management Wellbeing programs Learning and development opportunities Discounts on hotel rooms, gift shop items, food and beverage Recognition programs You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.