Lead Patient Access

Overview POSITION SUMMARY: The Patient Access Lead ensures that each patient has a complete and accurate OSF medical record. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients and families. The Patient Access Lead functions as a team resource on highly complex issues and problem resolution. They will serve as a dedicated resource for multiple functional areas and determine the appropriate outside resources needed to support escalation. This position has a significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the Health System. Oversight of department representatives will be provided to ensure quality and efficiency of functions performed including mentoring, training, quality assurance, assists with screening of potential candidates, analyzing reports, auditing, account resolution, completion of department schedules and payroll. The Patient Access Lead is expected to guide and support change and process improvement opportunities throughout the department. As a result they will provide day-to-day work assignments and work with department leadership to set standards as well as develop and execute improvement plans. The Lead will also possess excellent team-building and communication skills to assist leadership in building and maintaining a high-functioning team. Qualifications REQUIRED QUALIFICATIONS: Education: High School/GED Other Licenses/Certifications Required to complete all role specific revenue cycle training and certification within 12 months Experience: Associate's Degree or equivalent experience of 2 years in a healthcare or public health setting with one of the following: patient registration, patient scheduling, insurance benefits, financial assistance programs, or other community based background. 1 year experience with customer service/relations. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented. PREFERRED QUALIFICATIONS: Education: Bachelor Degree in Business Administration or Healthcare related field Experience: Patient Registration or Patient Scheduling Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers Knowledge of medical terminology Licensure/Certifications: HFMA CRCR certification Other requirements/information: Problem solving, conflict management, time management, good oral and written communication skills Meets requirements for internal Revenue Cycle Patient Access quality audits, competencies, productivity, performance, and adheres to the Standards of Performance EOE/Minorities/Females/Vet/Disabled Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.