Digital Support Specialist

The Role: The Digital Support Specialist will serve as a level 1 support on various Supply Chain tools and working on dynamic environment of Global Supply Chain in giving support to end users. This includes creating user guide and preparing gap analysis and providing insight for improvement. Provide user support about tools usage, process and issue Analyse problems and provide resolution to users or support root cause analysis Escalate tickets whenever necessary Contribute to standardize support processes across locations (i.e. scripts, standards) Provide ‘on demand’ support as per extraordinary situations on Business challenges Provide ‘on demand’ and recurrent data extraction, aggregation and reports Qualifications Qualifications: This role requires at least 2 years experience in Customer Care Centers and/or Support Functions Knowledge on Supply Chain/engineering/finance areas is a plus but not required Bachelor's degree Capable to perform Data Analysis, Drive for Continuous Improvement, Process oriented Excellent oral and written communications Must be willing to work in Rosario, Cavite Schedule: Full-time Req: 007OOS