HR ADVISOR - HR SERVICE CENTER

Posted Date: Oct 19, 2021 A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary This individual is the primary contact for inquiries relative to interpreting HR policies, procedures, and programs for all Associates and Managers. First responder, via e-mail, telephone and other communication channels for all HR related inquiries, HR investigations, disciplinary actions, terminations or other Employee Relations matters. This role will require a minimum of 3+ years of recent experience handling Employee Relations cases from start to finish including harassment and terminations. ***REMOTE work location - Charlotte preferred but open to other areas in the US.*** Responsibilities Responds to e-mail, calls, and reports from all Associates and Managers regarding Employee Relations matters by: Interpreting and explaining company policies related to performance management, work rules, non-medical benefits, wage and hour, HR programs and company HR procedures Providing guidance to Managers in performance management, coaching and conflict resolution; such as advising managers on appropriate disciplinary actions and procedures to ensure consistency with the company’s policies, HR protocols and best practices Investigating Employee Relations issues reported by Associates or Managers and providing guidance to Managers for investigation of complaints about working conditions, disciplinary actions, Associate and applicant appeals, alleged wrongful terminations, harassment and discrimination allegations, or other HR related matters Investigating complaints from Associates about salary/wage inquiries (e.g. merit increases, promotions, demotions, adjustments) and providence guidance to Managers when issues are not resolved through the standard processes in accordance to policy. Contacts operations and partner with other Corporate departments as appropriate to ensure proper resolution and compliance of the company’s policies, federal, state and other legal employment requirements Providing advice to managers on terminations, reductions in force, position eliminations and other employment actions to ensure proper policies and procedures are followed Consults with the HR Service Center’s in-house Legal Counsel as needed to obtain advice on problem resolution. Escalates issues as appropriate to Field HR Consultants for partnership in investigations and case resolution May assist with inquires related to unemployment claims, the performance appraisal system and other HR related programs Qualifications Bachelor’s degree in Human Resources, or equivalent degree, or equivalent related experience. Two + years’ experience as an HR representative/generalist in a large company or supporting a line Business Unit. English/Spanish bilingual preferred. Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software. Working knowledge of employment labor law in multiple states. Proven ability to: research topics on the Internet and through other available resources manage priorities and workflow work independently and as a member of various teams and committees work effectively in an unstructured, fast-paced and P&L driven environment handle multiple projects and meet deadlines prepare reports and business correspondence deal effectively with a diversity of individuals at all organizational levels Good judgment with the ability to make timely and sound decisions Strong interpersonal skills Excellent written and verbal communication skills. Strong organizational, problem-solving, and analytical skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 918167 Compass Corporate CHARISSE R RAWN